Peter Cassell Email & Phone Number

Director of Professional Services. Develop on boarding and continuing education programs. Manage, build and train offshore teams and processes. Push company directives while involved with development of internal tools, maintenance and implementation of them to team members. Lead Professional Service development and training. Focus on creating efficient and.

Implementation Operations and Professional Services Director. Work in Medical Billing, cloud based software office. Internal tool development, implementation and training. Agent to client training. Position emphasis is tool development, team management, offshore relation head, implementation to process and methodology. Manage onboarding and continuing.

Utah

Instruct clients on updated financial tools and procedures in a high paced environmentDemonstrating strong multitasking ability working on multiple projects for multiple clientsResearch and resolve problems with both internal employees and external clientsWinner of the 1st Quarter ‘Innovation Award’ for increasing sales results and supporting company.

Control classified document review and approval by analyzing paperwork and validity of instructions. Improving turnaround time and instruction quality since entering position. Over 30 minutes to under 5 minutesInstructed and worked alongside 50+ Client Associates in proper procedures for Document ControlTeach and lead client associates on proper data entry.

Sales and brokerage consultant for Business Development TeamTook new leads and developed them into new accountsDirected carriers on scheduling Negotiated rated to benefit bottom lineManage 100+ customer shipments per month through all stages of logistical operations Organized billing and payment responsibility plans for carriers and customersActed as a.

Business to business sales and brokerage consultant for a transportation and logistics companyConsistently performed in the top five in margin percentage gained per loadSold services to 30-45 clients and executing management of freight shipments Operated as a freight broker to negotiate rates and processes with new and existing clientsScheduled logistical.

Managed sales and operations in the cellular phone space.Assisted with development of personal business strategy and store operations for multiple store locations.Guided store production from last place to a top five producing store in sales and activationsDeveloped and trained employees on new manuals for business operationsWas the *Escalated* point of.

Supervised order fulfillment staff (up to 40 employees) by partnering with line managers to successfully oversee materials distribution activitiesAdvised other managers in diffusing contentious employee issues Managed multiple operating systems for the management of shipping, accounting and warehouse operations Conducted regular performance evaluations and.

Maintained operations during a challenging ownership transitionManaged operations during the company*s greatest growth - 50% revenue increaseDeveloped employee manuals and standard operating proceduresConducted market research and monitored trends within the golf / family entertainment businessDeveloped effective marketing campaigns for target demographic.