Patricia C. Email & Phone Number

México

Queretaro

• Responsibilities: Manage and develop key accounts in the plastic injection industry (lids)Primary accounts: P&G LATAM, L’Oréal, Colgate, Unilever, Coty.Key Achievements:
• Managed and executed the delivery of the Sales Budget at 107% for two consecutive years.
• Created and implemented value-based pricing negotiations that increased sales profitability by 10-20% on targeted products.
• Implemented business strategies and partnerships capturing incremental sales through supply agreements with 3 customers.
• Developed and promoted customer loyalty, capturing at least two new product launches per year with each customer.
• Delivered 100% of projects to customers on time and within budget.

Tlalnepantla Y Alrededores, México

• Responsibilities: Manage and develop Colgate account (haircare and deodorants categories)Key Achievements:
• Executed a defensive project, capturing the entire business of our competition with an optimized fragrance.
• Planned the strategy for an upcoming product launch, positioning a new fragrance on the market to expand our product portfolio.

Tlalnepantla Y Alrededores, México

• Responsibilities: Manage the Customer Service Team and KPIs. Key Achievements:
• Mentored and trained the customer service team to deliver 100% of the work objectives and KPIs for 12 consecutive months.
• Facilitated cross-functional collaboration, identified areas of opportunity, and implemented actions contributing to effective order management and on-time delivery improvement to 98%.
• Manage and restructured the Customer Service area to improve customer experience by integrating efficient solutions and responses to add value to both external and internal customers.
• Improved communication channels (Networking) to enhance efficiency and understanding of business challenges and needs, which led to a foundation of team collaboration to develop strategies toward accomplishing the.
• Ensure all internal and external audits were 100% in compliance with ISO-9000.

Tlalnepantla De Baz, México, México

• Responsibilities: Order Management. Primary accounts: Colgate, Unilever, Avon, Andean Pact Liaison. Key Achievements:
• Promoted to Customer Service Manager
• Coached my co-workers on the use of SAP PR1 and became a master user.
• Resolved all overdue invoices and consignment stock differences for the Colgate account.
• Recognized by Unilever as best customer service and achievement of OTIF on 100%.
• Mapped Avon’s process for fragrance pre-shipment approvals.

Tlalnepantla Y Alrededores, México

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