Paul Baker Email & Phone Number

Las Vegas, Nevada, United States

• Sales Performance: Achieve sales targets in alignment with boutique performance, focusing on client expansion and engagement in a new boutique environment.• Client Relationship Management: Personally manage and grew a database of 350+ clients through CRM, emphasizing clienteling, personalized outreach, and timely follow-ups.• Customer Service & Repair Coordination: Oversee customer service requests and repair intake, serving as the main liaison with corporate Customer Service Development & Client Care, enhancing client satisfaction and streamlining workflows.• Client Hosting & Event Coordination: Host clients and coordinate hospitality for high-profile events, such as IWC’s AMG Petronas Team sponsorship at Las Vegas Formula 1 event.• Boutique Operations Management: Handle opening and closing procedures, monthly inventory audits, product transfers, visual merchandising and daily operations, ensuring compliance with global standards.• Data Reporting: Compile nightly reports for corporate teams, promoting transparency, informed decision-making, and operational efficiency.• Client Engagement & Event Attendance: Drove 65% of client attendance at boutique events by leveraging CRM to identify and engage high-potential clients for watchmaking classes, virtual presentations, and exclusive product showcases.• CRM Strategy & Relationship Building: Developed a strong client network through personalized outreach and strategic follow-ups, fostering brand loyalty and differentiating the boutique within a competitive market.

New York, New York, United States

• Sales & Customer Service: Surpassed store sales targets through effective customer service, floor leadership, and performance analysis. Collaborated with the sales supervisor on performance evaluations to identify development opportunities and drive continuous improvement.• Inventory Management: Led inventory oversight in partnership with the stock supervisor and support team, conducting regular audits and stock rotations to reduce discrepancies and maintain accurate stock levels.• Operations Leadership & Reporting: Managed daily operations, including staff scheduling, payroll, reconciliations, document management, and performance reporting.• Safety & Quality Compliance: Conducted monthly safety audits as compliance officer, ensuring zero violations and maintaining high standards for store and coffee bar operations, including food handling for to-go services. Upheld essential certifications in CPR and First Aid.• Same-Day Delivery Expansion: Directed same-day delivery pilot operations, coordinating with inventory, IT, and delivery teams to optimize order speed and accuracy. Expanded service reach during COVID-19 to meet heightened demand.

New York, New York, United States

• Sales Strategy & Client Relationship Management: Boosted store performance with data-driven sales strategies and targeted clienteling, increasing new and repeat client business.• Operations Management: Directed store operations, including inventory, merchandising, and financial procedures, ensuring compliance with company standards.• Team Leadership & Talent Development: Facilitated onboarding for NYC store management hires, creating a cohesive training framework that promoted the growth and retention of top talent across the region.• Event Planning & Execution: Collaborated with marketing to execute local events, such as the America’s Cup at Brookfield Place, implementing brand activations within the event village to enhance brand visibility through strategic presence.• Primary Customer Service Liaison: Served as the corporate primary delegate to resolve nationwide escalated inquiries, enhancing client satisfaction and loyalty.

New York, New York, United States

• Leadership & Team Development: Advanced from Assistant to Associate Store Manager at the Times Square Flagship in 2012, overseeing 4 leaders and 64 associates, developing growth paths that led to 3+ promotions to elevated leadership roles while fostering an inclusive, high-performance culture.• Data-Driven Merchandising: Aligned product placement and floor sets with sales data, maximizing revenue and consumer engagement while overseeing the merchandising assistant manager for effective execution.• Sales & Performance Analysis: Analyzed store performance, sharing insights with Global Leadership during corporate visits.• Inventory Oversight & Operational Efficiency: Achieved sustained shrink reduction and ensured compliance with Levi’s loss prevention standards. Led stock supervisors in coordinating logistics, including goods receipt, inventory control, and regular audits, which maintained accuracy and efficiency in high-volume operations.• Senior Manager, Seasonal Hiring & Onboarding: Directed hiring and training for four high-volume NYC locations, implementing group hiring events and training initiatives for new hires. Optimized seasonal recruitment efforts by leveraging and enhancing existing training resources while collaborating closely with stores to fulfill staffing needs and ensure compliance with HR policies.

New York, New York, United States

New York, New York, United States

• Sales Performance: Supported the Store Manager in achieving sales targets and team development by establishing daily, weekly, and monthly sales goals, and overseeing regular performance reviews with associates.• Client Engagement: Enhanced client retention with strategic outreach, fostering strong customer relationships through personalized communications.• Training & Development: Led training on product knowledge, sales techniques, and operational guidelines, cultivating a client-focused team of fashion-forward associates.• Operational Excellence: Directed scheduling, payroll, commissions, and inventory control, minimizing shrinkage while ensuring operations aligned with company standards and budgetary constraints.• Multi-Location Management: Transitioned from Long Island Store Manager to dual-location Assistant Manager in NYC in 2008, overseeing both the Diesel Black Gold Flagship and Diesel Denim Gallery. Embraced a collaborative role to support the Store Manager, ensuring consistent execution across locations. Managed daily operations to drive performance and enhance organizational efficiency. Coordinated cross-location communication to foster collaboration among teams while maintaining adherence to brand standards across a diverse product line.

Garden City, New York, United States