Support Clients with all facets of IT Infrastructure Onsite

Consultant to Small Businesses with their Technology needs by way of System deployments, troubleshooting, and maintenance of hardware and software. Implement Computer Systems, Servers, LAN/WAN and Firewall Systems. Design and diagnose network configurations. Deploy and configure DHCP, PPPOP, Static private and public IP’s- TCP/IP settings, as well as Linux networking - Samba and CUPS protocols.Create and maintain Active Directory, Domains, Group Policies, and Computing Standards for end users. Won a bid of reorganizing and supporting the IT Infrastructure of a small Employment Training Center with 45 employees, 4 class rooms utilizing 6 computers per class.

Provide IT support to over 600 on and offsite users and systems at high season times. Support and Maintain all hardware and software for Senior Executive Management.Deploy and maintaining of desktop, laptop, hardware peripherals, and local network. Troubleshoot Hardware, Operating Systems, Applications, and Networking systems. Develop, revise, and maintain general and detailed documentation describing system specifications and operating instructions for most software and hardware.Evaluate and recommend hardware equipment, software, topologies and protocols for IT and Business Infrastructures.Maintain and troubleshoot Blackberry, iPhone, and iPad mobile devices. Troubleshoot to isolate, diagnose and repair or escalate Local Area Network, and Wireless Network problems or routing issues. Project leader in the implementation of software and hardware modifications which has leaded me to travel to other Technicolor facilities to assist with common projects.Serve as Backup Server Administrator for local onsite Data Center and Senior System Administrator for several Business Application Servers.Researched and implemented software that has saved the company over thousands of dollars in licensing fees.Achieved senior lead position after first year by providing above and beyond technical support and leadership.

Supported business’s utilizing Verizon DSL in Call Center environment. Installed, configured and Troubleshoot DSL for local and wireless networks, DNS issues and Email problems on PC or MAC based computers. Assisted customers and field technicians on Frame Relay, and ATM circuits. Configured, troubleshoot and manage DSL Modems, Networks, and Routers. Created trouble ticket reports and escalating complex tickets to Tier 2 support groups. Configured Static IP Address’s and DNS Routing Names. Troubleshoot Acatel7300 DSLAM’s, Redback Routers, and LSPAMS2000. Used Application Real-Time Software – Naviscore, NxTT (National xDSL Test Tool), Speedport, and BAAIS.

Provided technical support to all Gateway and Non-Gateway customers. Upgraded, troubleshoot, and repaired Desktop, Laptop, and Server Computer Systems. Maintained, and troubleshoot all local store systems, printers, servers, routers, and served as liaison between local stores and corporate IT. Developed project schedules and status reports that address Customer and Systems needs. Performed PC Software training, help desk support and customer service management. Solved practical problems and dealt with a variety of factors in situations where only limited standardization exists. Supervised in store technical staff and provided leadership to service staff in several Gateway location stores a daily bases