Paulo Almeida Email & Phone Number

State Of São Paulo, Brazil

Porto Alegre, Rio Grande Do Sul, Brasil

I am currently working on a project for the National Council of Justice with the following responsibilities:Define and communicate the product vision, aligning it with stakeholder expectations and company goals.Create and maintain the product backlog, prioritizing features and requirements based on customer value and business impact, working alongside the PM.Collaborate closely with development and design teams to ensure the delivery of high-quality products.Lead planning meetings, reviews, and retrospectives, fostering a collaborative and productive environment.Assist the PM in the discovery and development of new features.Conduct benchmarking on other platforms to bring in the best functionalities.Perform cost analysis together with the team.

Barueri, São Paulo, Brasil

● Responsible for the evolution of the traceability product; (We are migrating from on-premises to cloud) ● Conducting Discovery, Design Thinking, Lean Inception, sprint planning, story writing, and backlog prioritization, focusing on customer needs aligned with product development; ● Managing deadlines, delivery quality, and leading strategic, business, and project status meetings; ● Facilitator in the integration between departments and their interdependencies; ● Support in planning and structuring work plans for the project's workstreams; Participation in squad ceremonies such as: daily, refinement, planning, review, retrospective, PI Planning, PO Sync; We use the SAFe framework to scale agility to achieve the expected business outcomes. Tools: Jira, Confluence, Microsoft Office Suite, Azure DevOps, ServiceNow

Home Office

Responsible for planning and coordinating all project activities, from planning to execution and monitoring. Ensure that all project phases are carried out efficiently and within the established timeline and budget.Main activities:Develop schedules and work plans. Create an activity schedule and a detailed work plan, including identifying necessary resources and defining the project's goals and objectives.Apply agile methodology concepts.Facilitate meetings between the team and the client.Prioritize relationships among all project stakeholders.Identify and manage risks. Assess the risks associated with the project and develop strategies to mitigate them.Prepare reports and presentations on project progress and present them to stakeholders, including senior management (e.g., Annual Demonstrative Report-ADR, Addendum, Amendment, Status Report).I led the complete organization of the project to ensure adherence to the company's rigorous internal standards, aligned with the ISO 9001 certification held by FIT - Institute of Technology. Under my management, we achieved impressive scores of 98/100 in Project Management and 100/100 in the Software Audit, demonstrating exceptional commitment to operational excellence and quality work.

Home Office

Acting as requirements analyst and product owner in Web and Mobile project.Activities:Elaboration, refinement, prioritization and management of the product backlog;Writing requirements in confluence;Creating tasks and improvements in Jira;Creation of various documentation required by the project team;Presentation of the application developed for Keys Users;Participation in several meetings with Keys Users, to survey the necessary requirements for application development;Modification and creation of mockup using Figma.Documentation of processes using Miro.Creation and Update:- product roadmap;- user manual;- terms of use;- Privacy Policy;- Functional Specification;- project vision document;- Raci or RASCI matrix;- Business Impact Analysis (BIA);Projects: Sinctronics, Flex Sorocaba and Flex Jaguariúna.

Berrini, São Paulo, Brasil

I worked with a focus on managing the demands of incidents, problems and requests in accordance with the stipulated SLA's of insurance systems. Incident backlog tracking. Periodic follow-up with the areas. Prioritization of incidents and requests. Approval of changes. Process improvements. Creation of functional specification. Project: Mapfre Seguros.

Home Office

I worked as a support analyst for the insurance system.Handling incidents, tasks and changes related to the insurance system. Working in development, UAT and production environments.Training and qualification of the first level support team.Tools/Technologies used: SQL Server, Visual Studio C#, Javascript, Crystal Reports, GIT, TFS, GitHub and Service Now.Project: Chubb Seguros

Sorocaba, São Paulo, Brasil

I was responsible for MES projects, working on implementations and support.Creation, refinement, prioritization, and management of the product backlog.Writing requirements.Creation of tasks and improvements.Creation of various documentation required by the project team.Presentation of the developed application to Key Users.Participation in several meetings with Key Users to gather the necessary requirements for the development of the application.Modification and creation of mockups.Documentation of processes.Creation and/or updating of:product roadmap,user manual,functional specification,RACI or RASCI matrix.

Sorocaba

I was responsible for MES projects, working on implementations and support.I performed the following functions:Handling incidents, tasks, and changes requested by engineering, production, and administrative teams.Creation of management reports to support and advise business areas.Updating operational reports and sending results to internal and external clients.Validation of business rules.Managing B2B information exchange.Training and capacity building for the first-level support team.Managing metrics and KPIs to meet SLAs.Development in SQL Server.Development within the manufacturing ERP system.Applied the Kaizen methodology for process implementation and improvements.

Sorocaba

Consultas e atualizações na Base de Dados.(SQL Server)Criação de reportes utilizando o Report Builder.Suporte primeiro nível do BAAN. (ERP)Suporte primeiro e segundo nível do Flexflow. (MES)Direcionamento, abertura e resolução de chamados dentro do SLA(Service Now)Instalação, configuração e manutenção de microcomputadores, leitor de código de barras e impressoras (Zebra).Suporte por acesso remoto, por telefone e pessoalmente.Atualização Tecnológica de Hardware e Software;Treinamento do suporte de primeiro nível.

Sorocaba, São Paulo, Brasil

Consultas e atualizações na Base de Dados.(SQL Server)Suporte primeiro nível do BAAN. (ERP)Suporte primeiro e segundo nível do Flexflow. (MES)Direcionamento, abertura e resolução de chamados dentro do SLA(Service Now)Instalação, configuração e manutenção de microcomputadores, leitor de código de barras e impressoras (Zebra).Suporte por acesso remoto, por telefone e pessoalmente.Atualização Tecnológica de Hardware e Software;Configuração de coletores symbol e handheld;

Sorocaba E Região, Brasil

Consultas e atualizações na Base de Dados.(SQL Server)Suporte primeiro nível do BAAN. (ERP)Suporte primeiro nível do Flexflow. (MES)Resolução de chamados dentro do SLA(Service Now)Instalação, configuração e manutenção de microcomputadores, leitor de código de barras e impressoras (Zebra).Suporte por acesso remoto, por telefone e pessoalmente.

Sorocaba

Atualização Tecnológica de Hardware e Software;Criação de usuários, implementação de permissões no A.D. (Active Directory);Gerenciamento de Cotas de Discos;Instalação de Softwares;Atendimento ao usuário (Acadêmico e Administrativo);Atualizações dos Sistemas da Universidade (Pergamum, Lyceum, Projuris e MEGA);Auxilio aos alunos e funcionários em atividades;Rotinas de Backup;Manutenção de computadores;