Patty Cenidoza Email & Phone Number

Chicago, Il, Us

-Revenue Support: Collaborated with cross-functional teams to develop and refine GTM strategies aligned with overall business objectives, aiding over $200M in revenue by developing and executing project plans, outlining scope, KPIs, and consistently delivering launches on time.-Standardized Processes: Developed and implemented processes at scale and SOPs to streamline site launches, resulting in improved efficiency and effectiveness by 30%.-GTM Enablement: Enabled Sales team on network and program capabilities. Outlined and created documentation to support Sales with client talking points.-Teamwork: Managed cross-functional relationships across key stakeholders to ensure project milestones were met for new beta-programs and strategic projects.

-Drove initiative to ensure company adherence to data localization operations to meet EU regulatory compliance guidelines leading to expanded global market reach.-Managed strategic pilot launches and projects for Fortune 500 companies-Managed strategic initiatives and launches that contributed to over $12M in new revenue from top partners.-Led initiatives to build new tools in collaboration with the product team, reducing manual workload and enhancing operational efficiency.-Led strategic new customer implementation projects, collaborating with Solution Engineering, Customer Success, and key stakeholders to ensure milestones were met.-Established key performance indicators (KPIs) to measure the success of GTM strategies and communications efforts.-Developed a Salesforce dashboard focused on tracking success metrics for our team. Measured revenue supported from custom solutions that our team executed and total implementation hours each quarter.

-Managed the Coach Network across offerings: Supported in growing our Sales Performance, On-Demand, Direct to Consumer coach networks to meet the demand of upcoming launches for partners and maintain healthy utilization. -Driving and maintaining coach operations on strategic launches: Created logistics on the Ops side for our Walmart partnership: https://www.betterup.com/press/walmart-and-betterup-launch-platform-to-support-mental-fitness-for-millions-of-caregivers-Group Modality Management: Continued to elevate the experience with Group Coaching, partnered with Support Ops to improve documentation and macros to reduce the number of ticket drivers and further enable their team with Circle questions. Managed 16+ circle launches concurrently while handling supply/demand. Helped scale Studio Workshops by onboarding our primary facilitators, and created the initial end-to-end onboarding process for future facilitators.

Las Vegas, Nevada, United States

-Fully supported and managed day-to-day operations at our Las Vegas Hub and Reno Hub.-Created and maintained an inclusive, open and diverse environment and culture. Helped facilitate Inclusion and Diversity Circle Discussions across the Southwest.-Analyzed data for performance gaps and process improvements by using the Kaizen problem solving method.-Led a full driver support and onboarding team. Coached and mentored team members based on customer KPI goals such as CSAT, Zendesk Compliance, Response Rate, Service Times and Resolution Rate.-Led meetings for our Local Driver Advisory Council, leveraging driver feedback to help improve the platform. -Local market ownership with driver retention and rider supply.-Continuously found ways to improve driver service and the customer experience by reviewing driver and employee feedback and by leveraging lean tools and methodologies.-Created wide range of playbooks that highlighted strategies that helped exceed KPIs and meeting driver retention goals.

Las Vegas, Nevada, United States

-Exceeded project management skills by helping launch and operate the first-ever Lyft Car Wash that queued 500+ drivers a week.-Cross collaborated with Motional (Formerly APTIV) to improve the onboarding process for autonomous drivers on the platform.-Used data-driven problem solving to improve our service design models to create a more efficient experience for 1,000+ visitors visiting our support locations.-Helped facilitate and run logistics for 3+ driver appreciation events that queued a 40% show rate.

Las Vegas, Nevada, United States

-Onboarded drivers and help drive customer engagement weekly by analyzing churned and active customer data.-Consistently met CSAT SLA goals as an individual contributor-Cross collaborated with partners, Hertz and Pepboys to improve Express Drive program.

Las Vegas, Nevada Area

-Led launch of end-to-end grocery process for T1462.-Identified process efficiency and improvement with inventory management.-Identified department sales trends during major holidays.-Worked with vendors and partners to create impactful end-caps to increase sales.

Las Vegas, Nevada Area

-Led team of baristas to uphold and maintain all Starbucks Brand Standards-Maintained inventory management and exceeded store guest satisfaction