• Transitioned to a Systems Engineer role for a MSP supporting clients based out of the USA.• Worked on faults related to Microsoft Windows Desktop, Microsoft Active Directory, Microsoft Windows Server, Microsoft Azure, Microsoft Office 365, Microsoft Entra ID.• Daily responsibilities included working on cases related to Microsoft 365 Administration (365, Exchange Online, SharePoint, Teams, Security, Compliance, Endpoint Manager, Entra ID), Onboarding / Offboarding employees, Alerts raised by SentinelOne, Day-to-day issues reported on endpoints and servers.• Utilized JumpCloud and Intune MDM solutions for managing MacOS and Windows endpoints respectively.• Managed incidents using ConnectWise Manage, paired with N-Able N-Central for RMM.• Utilized third party tools such as Okta, Egnyte, Ironscales.• Deduced basic understanding of Microsoft Hyper-V, VMWare ESXi, Windows Servers.• Documented system issues, process guidelines, and updated existing knowledge bases as needed.

• Worked as an entry level NOC (Network Operations Center) Engineer.• Responsibilities included investigating incidents for a MPLS based network architecture delivered via microwave links, performing first level troubleshooting, and providing assistance to Level 2 engineers as required.• Utilized Cherwell + JIRA for incident management, and Zabbix + Splunk for handling network alerts.• Had hands-on experience with configuring and troubleshooting Ruckus wireless equipment.