Peter M. Cheli, Itil

Peter M. Cheli, Itil Email and Phone Number

Director of Technical Operations @ Antigen Security
Berkley, MI, US
Peter M. Cheli, Itil's Location
Berkley, Michigan, United States, United States
Peter M. Cheli, Itil's Contact Details

Peter M. Cheli, Itil personal email

n/a
About Peter M. Cheli, Itil

VisionLooking to develop myself personally and professionally, and invest myself in the development of the individuals, clients, and organizations with whom I have aligned. 15 Years of IT experience 5 Years IT Management ExperienceEmphasis on organization, process, procedure, business development and growthITIL, Microsoft, Cisco and SonicWall Certified

Peter M. Cheli, Itil's Current Company Details
Antigen Security

Antigen Security

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Director of Technical Operations
Berkley, MI, US
Website:
antigensecurity.com
Employees:
13
Peter M. Cheli, Itil Work Experience Details
  • Antigen Security
    Director Of Technical Operations
    Antigen Security
    Berkley, Mi, Us
    View
  • Antigen Security
    Director Of Operations
    Antigen Security Jan 2024 - Present
    Southfield, Michigan, United States
    • Implement and optimize agile methodologies, resulting in an increase in team efficiency and accelerated product delivery in a technology-driven organization through KPIs and metrics. • Manage customer success, retention, surveying, monthly meetings, QBRs, creating and managing scorecards and metrics in conjunction with customer retention and satisfaction. • Design, implement and maintain back-end automation to reduce additional manual labor overhead.• Manage the company wide implementation of SOC2 Compliance.
    View
  • Antigen Security
    Senior Manager, Operations
    Antigen Security Dec 2021 - Jan 2024
    Southfield, Michigan, United States
    View
  • Independent Consultant
    Organizational Development Consultant
    Independent Consultant May 2021 - Present
    Southfield, Michigan, United States
    • Overseeing the business operation and development of MSPs & MSSPs• Assisting in the creation, development, and growth of additional Managed Offerings to expand the specialty focuses of the business• Using targeted KPIs and metrics to identify potential weaknesses and areas of improvement• Bringing efficiency and operational soundness to the departments under my supervision• Analyzing company wide process, policy and procedure to increase and improve efficiency and profitability
  • Greenlight Information Services, Llc.
    Vice President, Managed Services
    Greenlight Information Services, Llc. Aug 2021 - Aug 2022
    Irvine, California, United States
    • Helping to build, grow and maintain multiple MSP offerings• Promote organizational growth by streamlining service delivery and increasing automation• Bringing an increased business intelligence focus and utilizing KPIs to drive growth within the departments under my direction• Analyzing company wide process, policy and procedure to increase and improve efficiency, driving profitability
    View
  • Best Buy Health
    Manager - Desktop Services
    Best Buy Health Oct 2020 - Aug 2021
    Novi, Michigan, United States
    Managing the Desktop Services department at Critical Signal Technologies, now part of Best Buy Health• Lead Project Engineer in the migration of the Desktop Services department from CST SolarWinds to the BBYH ServiceNow environment• Participate and drive the business-critical LoB application upgrade of Microkey and RDP environment to Ctirix VDI cutover resulting in zero downtime and patients affected • Develop process, procedure, and workflow around incident submission with process owners and managers at BBYH Corporate• Manage and maintain the asset management database for BBYH – Novi, lead in the recovery of old assets in the field or track down assets that were not previously documented• Design KPI’s, metrics and reporting, compose business intelligence data for directors and executives within the BBYH Corporate structure. • Create and maintain dashboards within ServiceNow as per the KPI’s and metrics designed with members of the Sr. IT Leadership team• Handle internal escalations and manager complaints related to IT service delivery
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  • Vision Computer Solutions
    Professional Services Lead And Solutions Engineer
    Vision Computer Solutions May 2019 - Oct 2020
    Northville, Michigan, United States
    • Leading the Professional Service Department in charge of client hardware delivery and escalated on site work.• Helping to identify room for improvement in process and procedure within the department. • Assisting clients in achieving their goals in a non-technical fashion without the added pressure of having to work with a technical sales associate. • Providing an experienced escalation point for the service desk for technical issues that arise.
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  • Vision Computer Solutions
    System Administrator
    Vision Computer Solutions Nov 2017 - May 2019
    Northville, Mi
    • Design, manage and maintain networks for clients based on professional analysis and foresight.• Gather, audit, and compose business intelligence data to produce individual/team performance metrics for upper management on an ongoing basis• Manage client relationships and expectations, drive improvement of infrastructure to meet business objectives• Deliver effective billable time within metrics• Assess client needs and facilitate sales of equipment and services to provide increase workflow and business functionality
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  • Jabtech
    Service Desk Manager
    Jabtech Feb 2017 - Oct 2017
    Clinton Township
    • Responsible for managing the service team of six members ranging from entry level to senior engineers, incoming ticket queue, assigning tasks, ensuring correct and accurate service delivery in accordance with company policy• Create, develop and maintain performance scorecards on a team and per client basis• Design and deliver business intelligence reports, leveraging data to drive business efficiency and profitability• Design and manage to performance metrics laid out by myself and Senior Management team• Serve as client management escalation point, handling and remediating client satisfaction issues• Managed client relationships and expectations, drove improvement of infrastructure to meet business objectives
  • Cygnus Systems, Inc.
    System Administrator
    Cygnus Systems, Inc. Jun 2014 - Feb 2017
    Southfield, Mi
    • Design, manage and maintain networks for clients based on professional analysis and foresight.• Gather, audit, and compose business intelligence data to produce individual/team performance metrics for upper management on an ongoing basis• Manage client relationships and expectations, drive improvement of infrastructure to meet business objectives• Deliver effective billable time within metrics• Assess client needs and facilitate sales of equipment and services to provide increase workflow and business functionality
    View
  • Effortless 24/7
    Service Desk Manager
    Effortless 24/7 Mar 2012 - Jun 2014
    Keego Harbor, Mi
    • Responsible for managing the service team of twelve employees ranging from entry level help desk to Senior Engineers, incoming ticket queue, level 2 & 3 escalations and purchasing/project requests• Managed client relationships and expectations, drove improvement of infrastructure to meet business objectives• Managed client feedback/input during all test phases of application development, including documentation and coordination of test timing, as well as result reporting to development staff and management• Gathered, audited, and composed business intelligence data to produce individual/team performance metrics for upper management on an ongoing basis• Assessed client needs and facilitated sales of equipment and services to provide the following: New site infrastructure and equipment installation, current site equipment and infrastructure upgrades, site-wide PC replacement and deployment, proprietary software for patient management
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  • H&R Block
    It Support Specialist
    H&R Block Nov 2010 - Mar 2012
    • Provided help desk support for H&R Block Tax Pros via online chat and phone, managed client expectations and concerns/complaints• Assisted H&R Block employees with technical issues in proprietary tax claims management platform as well as general level 1 support for workstation and network issues• Consistently exceed customer service expectations as set by management
    View
  • Independent It Contracts
    It Administrator
    Independent It Contracts Oct 2004 - Oct 2010
    Troy, Mi
    • Performed desktop support and network support in various client environments• Deployed workstation, networking, printing, and security technologies in various client environments• Consistently exceeded expectations in customer satisfaction, completion time and issues resolved across multiple client engagements
  • Last Legg Computer Solutions
    Assistant Network Administrator
    Last Legg Computer Solutions Aug 2003 - Oct 2004
    Royal Oak, Mi
    • Assisted with deploying business class networking equipment• Managed users using Active Directory• Performed basic Exchange administration functions, managed mailboxes, database files• Managed client requests, escalations• Addressed level 1.5 & 2 workstation, network, and server issues • Consistently exceeded expectations in customer satisfaction, completion time and issues resolved
    View
  • Last Legg Computer Solutions
    It Intern
    Last Legg Computer Solutions Oct 2001 - Jul 2003
    Royal Oak, Mi
    • Performed workstation preparation/deployment, hardware diagnostics/maintenance, and malware removal• Addressed level 1 workstation, network, and server issues
    View

Peter M. Cheli, Itil Skills

Troubleshooting Help Desk Support Network Administration Technical Support Active Directory Customer Service Windows 7 Microsoft Exchange Computer Hardware Windows Server Cisco Technologies Inventory Management Servers Windows Xp Pro Customer Satisfaction Software Documentation Sonicwall Computer Repair Virtualization Citrix Sharepoint Windows Xp Connectwise It Service Management

Peter M. Cheli, Itil Education Details

Frequently Asked Questions about Peter M. Cheli, Itil

What company does Peter M. Cheli, Itil work for?

Peter M. Cheli, Itil works for Antigen Security

What is Peter M. Cheli, Itil's role at the current company?

Peter M. Cheli, Itil's current role is Director of Technical Operations.

What is Peter M. Cheli, Itil's email address?

Peter M. Cheli, Itil's email address is pc****@****ons.com

What schools did Peter M. Cheli, Itil attend?

Peter M. Cheli, Itil attended Lawrence Technological University, Schoolcraft College.

What are some of Peter M. Cheli, Itil's interests?

Peter M. Cheli, Itil has interest in Technology, Social Services.

What skills is Peter M. Cheli, Itil known for?

Peter M. Cheli, Itil has skills like Troubleshooting, Help Desk Support, Network Administration, Technical Support, Active Directory, Customer Service, Windows 7, Microsoft Exchange, Computer Hardware, Windows Server, Cisco Technologies, Inventory Management.

Who are Peter M. Cheli, Itil's colleagues?

Peter M. Cheli, Itil's colleagues are Maurice Nash, Christiana Stramaglia, Peter Kostaras, Hassan Faraj.

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