Pete Choppin Email & Phone Number

Provo, Utah Area

I support internal employees, both local and remote, with all technical, desktop and mobile issues. I am often providing phone support using remote connection software and a variety of tools to troubleshoot and resolve all issues relating to computer support, software troubleshooting and installation, connectivity, security and permission.

Roy, Ut

I support commercial accounts by phone, including assisting with account management web site for users, resetting accounts, Ensuring security by verification of authorized users, assisting with management and updates to user accounts, providing all payment and billing information for users, training the user on the account manager to help them self-serve - saving thousands and providing customer satisfaction and excellent customer service.

Greater Los Angeles Area

● Sites I have designed: http://premierwestcoastpools.com http://nevenkasnow.com http://zimbidental.com http://kdmperformance.com● Plan and create web site● Work with client from start to finish to create a desired web site● Maintain, upgrade and install updates to web site components● Implement web site security● Improve and update search engine results (SEO)● Install shopping carts, ecommerce, and other web apps and plugins● Assisted client to make routine… Show more ● Sites I have designed: http://premierwestcoastpools.com http://nevenkasnow.com http://zimbidental.com http://kdmperformance.com● Plan and create web site● Work with client from start to finish to create a desired web site● Maintain, upgrade and install updates to web site components● Implement web site security● Improve and update search engine results (SEO)● Install shopping carts, ecommerce, and other web apps and plugins● Assisted client to make routine modifications and updates Show less

Los Angeles, California

(Short-term contract with SMCI)Computer/Desktop Support● Help Desk/Desktop support in a Windows XP environment● Provided both desktop and phone support● Utilized remote access software for support and troubleshooting● Utilized TrackIT help desk ticketing software● Provided AS400 administrative support including password resets, print queue starting/stopping, print job processing, and device management● Provided Active Directory administration including password… Show more (Short-term contract with SMCI)Computer/Desktop Support● Help Desk/Desktop support in a Windows XP environment● Provided both desktop and phone support● Utilized remote access software for support and troubleshooting● Utilized TrackIT help desk ticketing software● Provided AS400 administrative support including password resets, print queue starting/stopping, print job processing, and device management● Provided Active Directory administration including password resets, adding/deleting users, and resource permissions● Utilized VMWare to set up various operating systems for testing and support● Support for standard desktop applications including all MS Office as well as MS Outlook configuration for Exchange● Provided network connectivity support for desktop, wireless and other peripherals Show less

Signal Hill, Ca

(Short-term contract with Robert Half Technologies)Computer/Desktop Support● Desktop support in a Windows XP/Windows 7 environment● Installed, upgraded and configured all desktops and laptops (HP / Dell / IBM)● Supported Blackberry/iPhone/iPad mobile devices● Utilized remote desktop connection utilities (RDP/VNC) for troubleshooting and support● Light Active Directory administration including password resets and file and folder access for user accounts● Involved in… Show more (Short-term contract with Robert Half Technologies)Computer/Desktop Support● Desktop support in a Windows XP/Windows 7 environment● Installed, upgraded and configured all desktops and laptops (HP / Dell / IBM)● Supported Blackberry/iPhone/iPad mobile devices● Utilized remote desktop connection utilities (RDP/VNC) for troubleshooting and support● Light Active Directory administration including password resets and file and folder access for user accounts● Involved in large (300 desktop) move including label, take down, relocate, reconnection● Proficient with both standard desktop application installations as well as proprietary software Show less

Irvine, Ca

(Short-term contract with Tek Systems)Desktop Support Specialist● Desktop support for 500+ users in a Windows XP/Windows 7 environment● Light administration including password resets and file and folder access for user accounts● Troubleshoot and resolve all technical issues● Installed, upgraded and configured all desktops and laptops (HP / Dell)● Installed all application software● Configured and troubleshoot network connectivity● Built master images using Ghost… Show more (Short-term contract with Tek Systems)Desktop Support Specialist● Desktop support for 500+ users in a Windows XP/Windows 7 environment● Light administration including password resets and file and folder access for user accounts● Troubleshoot and resolve all technical issues● Installed, upgraded and configured all desktops and laptops (HP / Dell)● Installed all application software● Configured and troubleshoot network connectivity● Built master images using Ghost imaging software● Supported iPhone and Blackberry mobile devices● Documented and maintained trouble tickets● Provided remote support to mobile and offsite users using VNC Show less

Configure all systems including desktop, laptop, and server systems. Maintain Active Directory environment which includes users, computers, and other network resources. Maintain group policy and organize users and computers within those policies to maintain network security and provide user access to the network. Manage data archive which includes all backups and restores of data as well as rotating an off-site data storage. Maintain and configure firewall and web filtering software.… Show more Configure all systems including desktop, laptop, and server systems. Maintain Active Directory environment which includes users, computers, and other network resources. Maintain group policy and organize users and computers within those policies to maintain network security and provide user access to the network. Manage data archive which includes all backups and restores of data as well as rotating an off-site data storage. Maintain and configure firewall and web filtering software. Manage company email usage. Manage computer assets. Manage user support requests. Maintain network connections including LAN/WAN connectivity. Show less

Some College, Computer And Information Sciences And Support Services

Activities and Societies: Provided web design support for the Weber State Alumni web page.

Microsoft Training Courses, Microsoft Certified Professional

Microsoft Certified Professional