Petr C. Email and Phone Number

Multi-level troubleshooting and technical support to Blackboard clients via phone, email, and social forumsDocument customer issues, reproducing and gathering details on a reported problem until resolved or escalatedDraft, review, and publish product bugs/fixes into the Blackboard Knowledge BaseRepresent the Client Support department in various support meetings or reviews, with both internal product teams as well as external clientsProvide obsessive customer service with every interaction by representing the voice of the customer; making their issue your issue until resolved.

Purchasing and setup of computer/server systems for EMEA customers, support for salesman in Denmark, member of global computer hardware group, helping local IT department with network administration.

Local ICT administration, Asset management and responsibility for EN ISO 9001 process setup.

Chief technician. Remote support and maintenance of networks up to 100 computers, coordinating several people. Running computer shop, Apple warranty service centre for Czech region. Cooperation with Austrian partner company

Computer management, sutup and support of PRE-PRESS and DTP systems based on Apple Macintosh and Adobe products mainly