Customer Support Specialist
Current- Ist level inbound customer support: Handling interaction over telephone and emails. - CRM Documentation and Reporting: Ensuring that all interaction are logged on CRM application for future retrieval. - Knowledge of banking application such as freshdesk, CSMS, BVN portal, fund transfer NIP, JIRA, E-transact and financle. - Ensuring resolution of all customer inquires, request and complaints via systems escalation and regular follow up on CRM stays within SLA. - Chargeback intiation on EMP- JIRA and Extraswitch platform.