Senior Director Of Technical Services
CurrentReporting to the VP & Head of the Authentication Business Unit (BU), I am responsible for Technical Services in the business unit. The Technical Services organisation is a customer centric division responsible for maintaining customer (Technical) satisfaction during their relationship with the HID Global's Authentication BU. The technical services organisation is responsible for:- Overcoming technical objections during the pre-sales cycle- Designing, developing and testing scalable strategic integrations to support chosen technology partners- Training and supporting our implementation partner ecosystem- Providing expert level consulting to address technical and regulatory requirements- Rapid realisation of customer value during the deployment and integrations phases of their project- Ensuring that customer issues are satisfactorily resolved throughout the lifetime of the relationship with the Authentication BU.