Patrick Kenney Email & Phone Number

Amherst, New York, Us

• Lead the IT department, managing infrastructure, security, and support for all company operations.• Collaborate with executive leadership to align IT strategy with overall business goals, ensuring technology supports company growth and innovation.• Oversee the maintenance and enhancement of network systems, servers, and cloud services.• Managed the successful go-live of NetSuite ERP, creating custom scripts and workflows to meet specific business objectives. Perform complex data analysis in Excel and Power BI to assist with financials and operations.• Implemented API integration between multiple eCommerce platforms, including NetSuite, Shopify, ShipStation, and Channel Advisor, streamlining operations and improving data synchronization across platforms.• Spearhead IT projects, including system upgrades, software deployments, and cloud migrations, aligning with business objectives and overseeing project management, goals, and progress across teams.• Mentored and developed IT and adjacent staff, fostering a collaborative and efficient team environment.• Maintain Vendor Relationships and negotiated directly with Vendors on behalf of the company, using industry and pricing knowledge to produce immense savings.• Custom development of API integrations, NetSuite scripting and workflows, Power BI and custom data warehouse with hybrid Excel capabilities.

Amherst, New York, Us

• Implemented RPA solutions using Power Automate to streamline repetitive tasks and improve operations.• Utilized Power Query in Excel for complex data analysis and reporting, enhancing decision-making processes.• Led the Office 365 migration project, ensuring a smooth transition with minimal disruption to business operations.• Managed project planning and provided training in preparation for the NetSuite ERP go-live, ensuring a successful deployment.• Created and implemented a company-wide Helpdesk system, improving IT support and issue resolution efficiency.• Rolled out Patch Management and Remote Monitoring and Management (RMM) tools to ensure all systems are secure and up to date.• Successfully migrated company data from Google Drive to OneDrive, optimizing storage ease-of-access.• Implemented Two-Factor Authentication (2FA) and Single Sign-On (SSO) across all platforms, enhancing security and user experience.• Developed and utilized Microsoft Forms to automate new hire and leaver processes, creating Helpdesk requests and maintaining an audit trail for user permissions.

Philadelphia, Pa, Us

• Managed and maintained IT infrastructure, security, operations, and support for North America and Latin America.• Directed a team of 10 IT professionals, handling operations across Infrastructure, Software, Network, Web/SQL, EDI, and Support, acting as both a frontline specialist and escalation point for all team members.• Successfully conducted a comprehensive 220-point IT standards audit and addressed all identified security and policy issues in support of a major acquisition by Exertis, a large publicly traded Irish company.• Resolved over 500 vulnerabilities across diverse software and hardware platforms in response to routine security scans, upgrading equipment as needed while maintaining low capital expenditures.• Created detailed executive reports, including incident reports, audit summaries, staff performance analysis, and fiscal planning presentations for Executive Team and Exertis Group Leadership.• Designed and rolled out a Patch Management policy and software for all devices, setting a benchmark as the gold-standard of Patch Management rollout and administration across the larger Exertis Group.• Deployed MDM solutions for mobile device encryption, protection, and data loss prevention.

Philadelphia, Pa, Us

Rochester, Ny, Us

• Grew a small client base in the Buffalo area to 5 clients within 18 months, taking on both account engineer and account manager responsibilities.• Rolled out 400 workstations at various locations in Maine for a client within 45 days, generating over $100k profit.• Assisted in audits and remediation for SSAE 16 SOC 2 Type 2, PCI, and NIST compliance for multiple clients.• Initiated a steering committee to shape in-house software and enhance NOC and SOC procedures, leading to improved customer response times and satisfaction.• Conducted onsite visits, provided Helpdesk support, managed server deployments, performed preventative maintenance, and mitigated vulnerabilities for various clients.• Achieved certifications: 3CX Advanced VoIP Engineer, Microsoft 70-412.

Gb

Started a local IT Consulting firm specializing in small and medium business support.-Customer support, including helpdesk administration and phone-based support.-Administration of servers and cloud services, including several VMs and Office 365 deployments-General network and server support and administration-Marketing materials and client solicitation

Small computer shop dedicated to providing local Buffalo clients with top-notch electronics repair services.-Storefront based support including initial troubleshooting of issues and subsequent intake of computers, tablets, and phones for repair.-Emphasis on customer service and communication, utilizing a custom helpdesk to track repairs and keep customers informed

Managed client relationships and maintenance agreements for a small IT company.-Managed physical and virtual servers, workstations, VoIP systems, printers/scanners, and associated LAN and WLAN-Provided end-user support to several small offices-Specialized in network configurations and troubleshooting, eliminating connectivity issues across large networks

Manager for Branford College, Yale Student Technology Collaborative-Managed small team of 15 technicians as they processed incoming help requests from undergraduates.-Focused on rapid response times and ample communication with student customers-Performed hardware replacements and software troubleshooting for students.-Managed residential computer cluster and printers.

Arlington, Va 22203, Va, Us

Intern for a small internal IT department-Performed daily network sweeps using DHCP logs to identify rogue machines-Managed antivirus for employees using Eset NOD32 and central management software-Identified software to increase productivity and wrote supporting documentation

Bachelor Of Science, Psychology

Education record