Peter Lucas Email & Phone Number

IT Manager with a broad experience in development, delivery and management of IT services in numerous industries including finance, logistics, government, education and health care. Experience includes, but is not limited to IT Management for : Philips, NXP, DSM, SNS, ING Insurance, Schiphol Airport, Dutch National Government, Dutch National Railways, Maastricht UMC, Heineken, Dutch Royal Library and Nationale Nederlanden.I have a broad technical foundation with the skills and experience necessary to integrate new concepts, processes, and technologies into focused initiatives to meet changing business needs while keeping a keen eye for continuing daily operations.For example, at Traxion Services, I introduced agile concepts and processes to continually focus the team on value-add tasks. As a result our yearly uplift on contracts went up to 15% on average. Also, In response to the bursting of the internet bubble I initiated and executed a business unit wide reorganization toward a Managed Services provider which led to a revenue increase of 600% in seven years. I also have the business acumen to always be on the lookout for optimization and efficiency.As an example : Every customer engagement at my former company was unique and one-off and as such management of all the different KPI’s was complex and for smaller contract not cost worthy. Since I was accountable for the revenue of my business unit I set out to standardize our smaller contract. As a result we were able to deliver more services for less money to our customer. In short I added value to our proposition which lead to an 95% satisfaction rating by our customers.I have very strong analytical skills, recognize patterns and come to conclusions not hindered by limited availability of information.Cubiks, Reasoning for Business : Managerial and Abstract Reasoning, December 2015 : score of 97%

Listed skills include Service Delivery, Management, Service Management, It Service Management, and 23 others.