Pierre Cluzel Email & Phone Number

Clermont-Ferrand, Auvergne-Rhône-Alpes, France

Burlington, On

Technical Support: - Performed research, troubleshooting, and root cause analysis for resolution of storage, networking, and fault-related issues in VMware vSphere environments; transitioned to Mission Critical Support team in 2015, focusing on issue resolution primarily for Fortune 500 companies with large, complex environments. - Produced comprehensive customer reports, including strategies for resolution and optimization. - Conducted root cause analysis through in-depth investigation and collaboration with vendors, identified and reported bugs to engineering, and coordinated with technical account managers. - Achieved and consistently maintained 99%+ customer satisfaction rate and continuously exceeded key areas (105%-120%), including daily case closure and average time to close.Internal Team Involvement / Knowledge Sharing / Presentations: - Presented “Troubleshooting Storage Performance” session at VMUG User Conference to 35 attendees and served as member of four-person, multi-specialty VMware Expert Panel to address customer questions, focusing primarily on storage topic. - Wrote 35+ high-quality knowledge base articles to deflect call volume, reduce incident resolution times, and provide in-depth technical information; authored 5-star rated articles covering snapshots and disk consolidation; one of them reached 90.000 views https://kb.vmware.com/s/article/2053758 - Authored and presented internal Snapshot consolidation performance technical deep dive to 40-person audience across VMware’s centers in North America, Europe, and India. - Selected as member of six-person Voice of VMware Committee to identify and propose improvements to senior management in order to address challenges faced by front-line engineers.

Paris Area, France

Deploy and administer storage and backup architectures in Windows, MSCS and Unix environments. Implement Disaster Recovery Plans: - Deploy IBM Tivoli Storage Manager and plug-ins (Tivoli Data Protection, Disaster Recovery Manager) - Install and configure SAN equipment: servers, libraries, disk systems, switches, zoning - Implement VTL (Virtual Tape Library) with data deduplication and replication featuresAudit TSM architectures and provide recommendations to improve efficiency and performanceDraft deliverables for clients (implementation reports and documents on system operation)Instruct IBM Tivoli Storage Manager courses (5 to 10 persons audience)Implement and administer internal IBM Lotus Domino Messaging and Sametime Instant Messaging, and provide end-user supportAdminister internal networks and applications

Région D'Orléans, France

Detect and analyse customer needsPosition and orient IBM Business Partners, and ensure appropriate follow-up activities

Paris Area, France

Verify the financial statements of STE (Société de la Tour Eiffel)Complete tax returns

(occasional, 2 months per year)Maintain computer equipment and administer networksProgram software packages in Excel / VisualBasicParticipate in budget setting for new technology purchases

Build an application in WinDev for tickets vendors (UML + Coding)

Masters In Management Escem School Of Business And Management Aacsb International & Equis Accredited, Auditing, Accounting, Finance, Marketing, Business Law, Business Administration

Diploma In Computing And Math, Programming Algorithm Optimization, Computer Programming, Op. Systems, Networks, Cpu Architecture

Certificate In Technology Major In Computing, Algorithmics Computer Programming, Operating Systems, Networks, Cpu Architecture

Certificate In Physics, Electronics, Electricity, Mechanics, Optics, Computing, Chemistry