Project Management consultancy to Blue Chip organisations including: Santander Bank, Lloyds Banking Group, Royal Bank of Scotland, Coutts Bank, Dollar Financials UK, FIS (Platform Securities), Thomson Reuters.

Established Project Management Maturity and Governance across the MHR Professional Services division.Produced the (P3M3) Project, Programme & Portfolio Management Maturity Roadmap and framework. Mapped and defined the PMO framework and roadmap for Transformation. Designed, documented and delivered high quality “Best Practice” processes and procedures across MHR Professional Services division.Lead inflight (off track) projects and implemented governance, structure and best practice project management.

Working within Finance and Risk (F&R) division and Digital Business & Technology (DBT) division.• DBT Workfront Configuration• DBT Product Rebranding • Initial scope assessment, dependency planning, identification of projects• Overall Programme Management of efforts across DBT Capabilities

Dollar UK is part of US-based DFC Global Corp, a leading international financial services provider for over 30 years, subsidiary companies include Instant Cash Loans Ltd and T.M. Sutton Ltd, through which DFC own a number of popular British high street brands. • Led the delivery of Project Management Maturity and Governance initiative to accelerate the maturity of projects, programmes and portfolio management across DFG UK, including the establishment of a Business Change Office• Established strategic direction, leading and managing the development and implementation of P3M3 Maturity framework • Provided consultancy, coaching, mentoring and training to the Business Change function and working with functions across DFG UK HR, people, process and technology review and enhancements• Chaired Steering Committees and Maturity Consulting Board Meetings and worked directly with Executive Leadership Team to deliver Maturity initiative• Designed, implemented and managed the P3M3 Maturity Road Map for DFG• Designed, produced and implemented Project Lifecycle documentation (43 artefacts) into Live environment

• Established company strategic direction, led and managed the development of the Group Programme Portfolio and Governance framework• Provided support to project teams to shape business development and resolution of business issues providing analysis, definition and design whilst initiating and implementing framework • Developed and embedded programme management office and change management function from concept to established operational function, in doing so, set up Change Approval Board, Steering Committee and Governance Forum, Chaired Steering Committee• Developed and coached PMO team to effectively run PMO function, line managed PMO and development teams• Programme managed diverse Business Change project portfolio across the Group, Agile and Waterfall

• Project managed (waterfall) and implemented the Foreign Account Tax Compliance Act (FATCA) requirements for NFU Mutual to meet tight regulatory compliance timescales, Chaired Steering Committees• Project managed (waterfall) Solvency II for NFU Mutual • Project managed (waterfall) the At Retirement Proposition Project at NFU Mutual • Managed Customer Experience Project (motor, home and equine Insurance) working with agency teams and business SMEs to deliver exceptional customer experience and enhance the E2E customer journey

• Managed Credit Middle Office (CMO) programme to identify, analyse and centralise credit and service activities undertaken by frontline, oversaw the transfer of credit activities and supporting Waterfall Portfolio Management across large corporate coverage, institutional coverage, corporate coverage, North, South, Scotland, Midlands and East regions • Conducted stakeholder management of the UK wide Executive team• Responsible for overseeing a team of 4 Project Managers and Business Analysts and matrix management of work stream leads and SME’s across multiple business sectors• Tasked with providing input to business strategy and prioritisation of Programme Portfolio and creating portfolio of critical projects through the entire lifecycle, ensuring delivery to time, cost and quality, including ensuring that the solution can enable the business to achieve benefit realisation• Tasked with the production of monthly Executive Steering Group (ESG) papers, representing the CMO Programme and supporting Portfolio Manager at ESG meetings, Chaired Steering Committees on behalf of Sponsor

Project managed the Mobile Voice Recording Project across Coutts Bank to comply with FSA regulatory requirements to time and budget and implementation of Voice Recording for Coutts Monace office, Wealth 24 Online Banking Project for Coutts/Adam & Co and Client Monies Service project.

PCI DSS, Retail Programme Oversight

PCI DSS, Retail Risk Integration Programme

Delivered a major Business Process Re-engineering Programme to enable significant business benefits realisation across all functions of the business. • Managed multiple stakeholder relationships across the Business at Executive, Director and Operational levels• Engaged with cross functional Development, Technical and Specialist Operational teams to design, develop and deliver IT & non-IT projects across the business• Managed multiple Business Transformation and Change Projects including project planning, estimating, budgeting, resource allocation, financials and time management for projects to values of up to £1- 5M

Delivering multiple complex Infrastructure and Network projects including the implementation of Self Service Human Resources solutions, Inter Bank Faster Payments systems and Chip and Pin solutions.