With a long background in the service industry field, Richard remains passionate about the customer experience, always making sure that everyone gets the best from the entire process without too much fuss and at the same time ensuring everyone gets good honest value for money. Coming relatively late to online technology Richard (he’s 58, you know) took to it with gusto and found that he had a real aptitude for finding technical solutions and then explaining everything to the team, and his customers, in layman’s terms. Easy to talk to, a problem solver with an affordable solution always ready to hand. A hopeless liar so prefers to be completely honest with everyone (sometimes to his own detriment). If there's humour to be found, Richard will always find it!