• Performed administrative work, such as filing, data entry, ordering supplies, and providing support to Site Managers on an as needed basis• Assisted Site Managers with customer service as well as administrative operations at HACP-operated sites• Handled resident complaints and work order requests• Completed data entry and processing to ensure leasing and recertification packages were completed

• Efficiently sorted and filed medical records to be in compliance with State guidelines to protect consumers’ rights according to HIPPA regulations

Provided excellent customer service to clients and business associatesOperated a busy switchboard receiving inbound callsScheduled conference rooms for trainings and meetingsFacilitated external audits of files and case management records to comply with the mandates established by the State of Pennsylvania

Provided outstanding customer service to clients and business associatesPrepared tax returns for low to moderate income individualsProcessed payroll for 30 staff membersReviewed data, created reports and prepared mailings for Project Vote

Prepared invoices, letters and e-mails to business clientsReviewed tax codes and processed payroll for companyPerformed bookkeeping duties using QuickBooks

Efficiently operated mail opening equipment to open, scan and batch customer payments and remittancesProcessed an average of 4,000 payments per dayMaintained daily production quota established by management