This role is resposible for supporting Drivers, Passengers and Merchant that have been signing the agreement as a partner of our company via Live Chat System Called “Zendesk“ (and making an outbound call, too) and helping them solving variety of cases and problems which are happening during the journey in the meantime based on the standard operation procedure of the company

As a RBC agent, I was responsible for collecting all additional fees of services for the passenger remotely by purchasing those services on the ONERES Amadeus system and solving some basic irregular ticket problems.