Promise Duncan Email & Phone Number

- Research complex issues across up to 4 databases and work with various knowledge bases to own the resolution of all customer issues and anticipate their future needs- Utilized CRM tools such as Salesforce and Zendesk in order to communicate with the customers about services, costs, and needs- Managed intake, follow-up, and dispatch of services for customers- Maintained performance metrics while assisting with identifying, researching, and resolving technical problems- Worked closely with the sales team to achieve quotas, while keeping clients engaged with products and services

- Oversee customer account management- including developing new business and negotiating agreements to maximize profits- Educate members on the products, services, and programs offered by the facility- Communicate with customers via phone, email and chat to provide knowledgeable answers to questions about product, pricing and availability- Work with internal departments to meet customer's needs- Data entry in various platforms

- Communicated contractual obligations to vendors for communications, scheduling, and coordination of events- Coordinated collaborative projects with other organizations on the campus- Managed planning for contingency and other on demand occurrences- Explained benefits, protocols, services, responsibilities, and other necessary information to members- Worked with an executive board to create programming, fundraising, and volunteer opportunities- Trained subsequent executive board members on the day-today operations of the organization

- Developed and maintained strong supportive relationships while managing customer conflicts professionally and calmly in stressful situations- Maintained accurate written incident and accident reports- Worked independently on overnight desk shifts to support the conferences 24/7 customer care team