Paul Delgado Email & Phone Number

San Antonio, Texas Metropolitan Area

● Managed & processed 200+ mileage reimbursement claims daily using Microsoft Excel sheets. ● Resolved JIRA escalations daily consisting of complex billing issues by contacting customers throughmultiple channels via phone & email while adhering to industry HIPAA regulations.● Collaborated with my team to resolve complex member inquiries and innovate new ideas tooptimize department processes, leading to more efficient troubleshooting, and improving theoverall customer… Show more ● Managed & processed 200+ mileage reimbursement claims daily using Microsoft Excel sheets. ● Resolved JIRA escalations daily consisting of complex billing issues by contacting customers throughmultiple channels via phone & email while adhering to industry HIPAA regulations.● Collaborated with my team to resolve complex member inquiries and innovate new ideas tooptimize department processes, leading to more efficient troubleshooting, and improving theoverall customer service experience. ● Supported frontline teammates by answering questions regarding member billing inquiries through Microsoft Teams. Show less

San Antonio, Texas, United States

● Coordinated a successful prescription delivery special project consisting of 6 teammates whichresulted in a 300% increase in the expansion of the special project within 3 months.● Resolved 35+ escalations daily consisting of complex order issues by contacting customers throughmultiple channels using Zendesk via phone & email while adhering to industry HIPAA regulations.● Collaborated with my team to resolve complex customer inquiries and innovate new ideas… Show more ● Coordinated a successful prescription delivery special project consisting of 6 teammates whichresulted in a 300% increase in the expansion of the special project within 3 months.● Resolved 35+ escalations daily consisting of complex order issues by contacting customers throughmultiple channels using Zendesk via phone & email while adhering to industry HIPAA regulations.● Collaborated with my team to resolve complex customer inquiries and innovate new ideas tooptimize client products & processes, leading to more efficient troubleshooting, and improving theoverall customer service experience by 33%.● Identified, tracked, and documented 10+ trending issues for reporting & tracking purposes monthly.● Supported over 300 frontline teammates by answering questions regarding client products/processesthrough multiple programs via Slack & Zoom, having up to 30 daily interactions. Show less

San Antonio, Texas, United States

● Analyzed & graded 40+ teammate calls weekly to ensure teammates provided accurate informationand followed the client’s processes correctly.● Collaborated and met with my team to align on knowledge base SOPs weekly.

San Antonio, Texas, United States

● Received 40+ inbound/outbound calls daily and dispositioned tickets accordingly using Zendesk,providing world-class customer service, addressing customer inquiries, and following up as needed.● Verified customer accounts and made modifications to customer accounts when requested.● Identified and offered additional products/services to customers who might benefit from them whenapplicable.

San Antonio, Texas, United States

● Provided customers with high-quality technical support solutions for all different types of issuesranging from billing/sales inquiries to internet/phone support, averaging 40+ inbound calls daily

San Antonio, Texas, United States

● Multi-tasked by taking customer orders & ensuring accuracy of orders

Associate Of Science - As, Computer Software Engineering

Bachelor Of Science - Bs, Computer Science