Patrick Dalzell Email & Phone Number

Roanoke, Va, Us

Implemented formal ITIL processes and service lifecycle in a premier molder of custom injection molded plastic components that serves industry leaders in the medical, automotive, aerospace, military and consumer products markets. Supported over 200 employees in a 24/7 manufacturing environment by adding policy, process, ISO certification compliance rigor, and quality metrics to the IT organization and company-wide.

Traded a portfolio of stocks and options for personal gain. Outperformed the S&P 500 4 out of 5 years using a combination of fundamental and technical analysis while taking into account broad market dynamics and equity specific indicators such as sentiment, put/call ratios, etc. to identify short term profit opportunities. Followed rigorous self imposed guidelines with regards to risk mitigation, cash management, and enforcing trade exit points. Success relied in part on utilizing skills such as time management, analytical thinking, decision making, emotional stability, and problem solving.

Atlanta, Us

Directed the team responsible for operations, monitoring, and performance tracking of CNN's desktop and mobile web (100M unique monthly visitors), mobile and OTA applications (100 million unique monthly visitors), and emerging products. Provided guidance to Engineering, Operations, and Product teams on operational requirements in order to enable new initiatives in a cost-effective and timely manner. Was a key leader, influencer, and driver of monitoring core critical consumer facing digital products in a 24x7 environment.

Brookfield, Wisc., Us

Led three 24x7 production support teams in support of prepaid gift card programs, card-based payroll processing, and ACH/check processing responsible for over $1B in annual revenue. Managed an annual budget of $5M in an extremely budget conscious environment.

Atlanta, Georgia, Us

Led the IT Operations team tasked with all aspects of corporate network, data center operations, client connectivity, and supply chain operations. Responsible for an annual budget of $15M which included customer appliance builds, configuration, and deployment. Managed provisioning of all employee services including authentication, connectivity, email, file sharing, hardware, virus protection, VPN. Managed the DevOps team that provided infrastructure services for research, customer support, analytics, and development teams including implementing development and application operations services for those teams.

Atlanta, Ga, Us

Directed a 24x7 technical operations and support team responsible for eCommerce applications that processed $2B per year in revenue. Responsible for system uptime, SLA compliance, physical and logical security scanning and remediation for public and private facing network and web services for a Digital Ad Agency that is rated the #1 Agency in Atlanta by the Atlanta Business Chronicle. Provided infrastructure services for data platforms, business intelligence, analytics, and development teams including implementing dev and app operations services for those teams.

Atlanta, Ga, Us

Managed the execution of providing IT services and support to an $800M company. Provided leadership on issues ranging from physical/logical security to technology selection to facilities management. As a generalist, applied broad technical and managerial skills to solve a wide variety of technical, process, and resource problems. Responsible for the technical implementation of the company’s DR/BC plan.

Atlanta, Ga, Us

Directed and implemented overall back-office strategy for Firethorn’s Mobile Banking and Swagg applications. Managed back office IT integration efforts during the company’s acquisition by Qualcomm. Planned, defined, implemented and supported data warehouse, billing, Salesforce.com, and marketing support systems. Responsible for development and management of business continuity/disaster recovery plan.

Defined and implemented overall back-office strategy for EarthLink Wireless to expand capability and reliability of operation support systems (OSS). Managed systems infrastructure projects to support wireless voice and data product launches; directed all project phases including definition, sourcing and implementation. Led system enhancement projects, oversaw technology migrations and integrations, and supported business administration functions. Developed backup plans, disaster recovery procedures, code management and intellectual property protection strategies.

Managed all internal and external technology and information systems planning, resource allocation, development and implementation for registered investment advising firm. Designed, installed and maintained scalable information and account management technologies including Web sites, LAN, workstations, databases, email, security/virus protection and telecommunications. Negotiated contracts and managed vendor relationships.

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Oversaw cross-functional and geographically separated team of 25 while directing product development lifecycle for MindSpring’s first broadband product, ADSL. Defined product features and requirements including initial architecture development while balancing needs of all stakeholders including customers, call centers, technical teams, accounting specialists and executive managers. Led contract negotiations with incumbent local exchange carriers (ILECs) and competitive local exchange carriers (CLECs).

Ba, Economics

Masters Program - Information Systems