Responsible for designing, deploying, automating, and maintaining University-wide, cloud-based security services. Write playbooks to establish repeatable practices, deployments, and contingency/disaster recovery plans. Onboard, clean, shape, enrich, and analyze machine data to gain operational and security visibility. Use machine data to inform data-driven decisions creating reports, dashboards, and alerts for leadership and service owners. Make data-driven decisions balancing service cost, high-availability, security, maintainability, and performance. Work with internal and external customers to determine service requirements and establish feature priority. Mentor, lead, and train team of security engineers. Organize and prioritize team work using agile, Kanban, and OKR approaches. Manage annual $1.1M security service budget.

Responsible for optimizing, maintaining, and securing IT infrastructure including network equipment, services, and authentication systems at the Eller College of Management. Prioritized work and managed projects for the Eller IT Operations team. Deployed new services and systems in alignment with department, college, and university initiatives. Developed IT policies, procedures, guidelines, baselines, and documentation. Represented the College at University IT meetings and IT initiatives. Provided tier-3 support request escalation, troubleshooting, and issue resolution.

Responsible for assisting with maintaining and building out IT services at the Eller College of Management. Wrote, updated, and developed documentation and procedures for routine tasks. Assisted with IT project planning and execution. Provided tier-2 support request escalation, troubleshooting, and issue resolution.

Responsible for deploying, managing, and maintaining IT services in the Parking and Transportation Services department. Provided quick and responsive IT support and issue resolution to department. Developed, tested, and implemented Microsoft Active Directory (AD) Group Policy for centralized management of systems and standardization. Organized and managed Microsoft AD user and machine accounts. Coordinated testing and deployment of operating system updates. Secured IT infrastructure according to University policy, PCI, and FERPA requirements. Wrote and maintained documentation.

Responsible for maintaining and providing support for all Journalism School computers and servers. Supported Apple OS X 10.4 - 10.7 client and server, Windows 7 and XP, and CentoS Linux hosts. Wrote troubleshooting documentation for staff, faculty, and students. Provided IT support for staff, faculty, and students.

Responsible for maintaining and providing support for all Department of Ophthalmology servers, workstations, and network. Maintained servers and workstations at 3 different locations across Tucson. Supported Microsoft Windows Server 2003/2008 Active Directory environment. Managed Exchange 2003/2010 email system. Developed Microsoft Active Directory Group Policy to provide for standardized user experience across workstations.

Responsible for maintenance, deployment, and support of Apple computer systems across >40 schools across Tucson. Trained IT staff and faculty on Apple computer usage. Acted as in-house Apple computer specialist for the District. Repaired and distributed laptops, desktops, and servers across the District. Wrote documentation, user guides, and tutorials for teachers and IT support staff.

Responsible for assisting in projects related to computer deployment and imaging. Wrote and edited visual basic script for software and printer deployments.