Helping teams & organizations to think differently: exploring possibilities, bringing clarity to future strategy, building committed action plans to grow their business. Facilitation l Strategy Design l Action Commitments l Business Transformation

Responsible for guiding Corporate Strategy, driving Key Initiatives and Strategic Partnerships, managing communications with Board, and framing DFS point of view on macro trends (Consumer Market Research, Travel Trends, Competitive Landscape & Geopolitical/Macroeconomic factors)

Chief of Staff to the CEO, providing direct support in driving key strategic and operational goals1. Thought partner on major strategic, operational and organisational issues2. Facilitated cross-functional teamwork - discussion, alignment & follow-through3. Ran Board Meetings, Senior Executive Committee and major Corporate events4, Shaped data analysis and analytics to facilitate executive decision making5. Led key projects and ran programme management for major… Show more Chief of Staff to the CEO, providing direct support in driving key strategic and operational goals1. Thought partner on major strategic, operational and organisational issues2. Facilitated cross-functional teamwork - discussion, alignment & follow-through3. Ran Board Meetings, Senior Executive Committee and major Corporate events4, Shaped data analysis and analytics to facilitate executive decision making5. Led key projects and ran programme management for major initiatives- e.g. mobilised Digital Transformation programme including eCommerce & CRM; project-managed entry to European market with opening of Venice Galleria in partnership with Head of DFS Europe Show less

• Head of IT in Hong Kong: strategic liaison between Business leaders in HK and Singapore IT teams.• Operational IT responsibility for Corporate head office and 3,000 staff across HK, Macau & China• Successfully delivered new HK Data Centre, IT integration of HK International Airport Duty Free concessions

Successfully designed and delivered strategic programmes for major HK organisations across luxury retail, banking, construction, property development and FMCG. Depending on the specific needs of the organisation, this included: • Diagnostic process: frame opportunities & challenges, evaluate readiness to deliver change• Workshop design and facilitation: define objectives, frame options, build a robust strategic plan • Coaching & supporting leaders through the process•… Show more Successfully designed and delivered strategic programmes for major HK organisations across luxury retail, banking, construction, property development and FMCG. Depending on the specific needs of the organisation, this included: • Diagnostic process: frame opportunities & challenges, evaluate readiness to deliver change• Workshop design and facilitation: define objectives, frame options, build a robust strategic plan • Coaching & supporting leaders through the process• Building senior management & board level presentations to secure support• Structuring programme delivery (including work with sales, marketing, HR, technology, finance, etc.) • Designing change management & communications plans. Show less

Associate consultant supporting new business development; bringing strategic consulting expertise and large event facilitation skills1. Won several major clients: needs analysis, proposal preparation, delivering pitches 2. My Strategy Development skills complemented partners’ deep Organisation Development expertise when delivering major end-to-end transformation projects3. Designed and facilitated events ranging in size from C-suite leadership offsites, “Top 100” leadership… Show more Associate consultant supporting new business development; bringing strategic consulting expertise and large event facilitation skills1. Won several major clients: needs analysis, proposal preparation, delivering pitches 2. My Strategy Development skills complemented partners’ deep Organisation Development expertise when delivering major end-to-end transformation projects3. Designed and facilitated events ranging in size from C-suite leadership offsites, “Top 100” leadership group events and 300+ organisation-wide workshops Show less

Associate consultant supporting new business development, client engagement and process designe3Reloaded transformed businesses by rethinking the employee experience for leaders, employees and candidates. Specific expertise: Employer Branding & EVP Research, Talent Community Engagement, Candidate Experience, Employee Engagement, Leadership Development, Cultural Change and Strategic Leadership Offsites.Worked with partners to refine their business model and consulting processes… Show more Associate consultant supporting new business development, client engagement and process designe3Reloaded transformed businesses by rethinking the employee experience for leaders, employees and candidates. Specific expertise: Employer Branding & EVP Research, Talent Community Engagement, Candidate Experience, Employee Engagement, Leadership Development, Cultural Change and Strategic Leadership Offsites.Worked with partners to refine their business model and consulting processes. Supported client work at pitch phase, with programme design, as well as directly working on certain programmes Show less

Accountable for Customer Service & Quality of Operations. Direct responsibility for People (Recruiting, Leadership Development, Training) , Operational Risk, Budgeting, Operations Management and Business Process Improvement. Negotiated and managed Service Delivery from other departments (technology, back offices services, treasury, retail banking, etc.)Led a number of critical programmes:* Integration of Business Banking onto RBS IT platforms and operating model* Business… Show more Accountable for Customer Service & Quality of Operations. Direct responsibility for People (Recruiting, Leadership Development, Training) , Operational Risk, Budgeting, Operations Management and Business Process Improvement. Negotiated and managed Service Delivery from other departments (technology, back offices services, treasury, retail banking, etc.)Led a number of critical programmes:* Integration of Business Banking onto RBS IT platforms and operating model* Business Restructuring, significantly reducing costs while maintaining service levels* New Stressed Credit Risk Management model* Introduction of new Corporate Service Support Centre Show less

Built & ran Programme Management Office for Retail Banking in Republic of Ireland. Led Integration programme for Republic of Ireland Retail Business as Ulster Bank migrated onto RBS operating model and systems (including business analysis, financial modeling, impact analysis of "gaps"). Successfully delivered projects to improve customer experience, increase sales, drive efficiency and enhance risk management. Built New Product Development process (including governance and oversight) for new… Show more Built & ran Programme Management Office for Retail Banking in Republic of Ireland. Led Integration programme for Republic of Ireland Retail Business as Ulster Bank migrated onto RBS operating model and systems (including business analysis, financial modeling, impact analysis of "gaps"). Successfully delivered projects to improve customer experience, increase sales, drive efficiency and enhance risk management. Built New Product Development process (including governance and oversight) for new banking and investment products in ROI. Show less

Business Architecture Lead for Transformation Programme, redesigning end-to-end sales, service and support model with Accenture. First Active acquired by RBS and merged with Ulster Bank. Supported CEO with due diligence and internal comms thru acquisition. Key role in shaping integration with Ulster Bank/ RBS

Delivered cost reductions through vendor consolidation, tender and negotiations, 6 Sigma process improvements and outsourcing. Responsible for implementing Oracle purchasing system.

Set-up multimedia company as shift from traditional marketing to digital media and early internet began. Clients included Ireland's largest media group and biggest law firm, the European PGA as well as a number of Ireland's leading PR and Advertising agencies.

Promoted within 18 months to Assistant Manager, reporting directly to Corporate Banking Director, managing key corporate accounts - Irish plcs and multinationals. Syndicate loan facilities, term lending, working capital facilities and tax based lending, as well as retail banking, interest rate and other treasury products.