As a Technical Support Manager at Amazon Operation Services Philippines, Inc., I lead a team of dedicated and skilled technical support representatives who provide exceptional customer service for Amazon's digital and devices products, especially Alexa. I have been in this role since October 2018, after joining Amazon as a technical support representative for D2TS in April 2018.With over eight years of experience in customer service, quality assurance, and team leadership, I have developed strong competencies in Microsoft Office, communication, problem-solving, and coaching. I am passionate about delivering the best possible customer experience and ensuring the quality and efficiency of our technical support processes. I enjoy working with a diverse and collaborative team that shares the same vision and values as Amazon.