Paul Beckwith Email & Phone Number

Edinburgh North

Australia

• Engage with guests at the Urgent Mental Health Care Centre, using my lived experience of mental illness
• Provide support for individuals undergoing a mental health crisis
• Work closely with a multidisciplinary and diverse team to ensure the best outcome for guests
• Adhere to strict privacy and confidentiality guidelines for guests and the UMHCC
• Maintain and update guest information and write in depth notes using Carelink+

Australia

• Work with a diverse, multidisciplinary team within the data hub to discuss and find solutions to consumer data related issues
• Work to ensure consistency in the handling of Consumer Data at a national level
• Assist in setting up the Data Solutions Centre using Cherwell, and ensure speedy triage of queries to correct teams
• Create and maintain a Sharepoint page on the Data Hub, and maintain it with up to date information
• Create and deliver a training package for service managers and staff relating to collection, use, and validation of consumer data

Australia

• Trained service staff and managers on the use of the new Carelink Air consumer data system
• Conducted beta testing on new updates, and compiled list of found issues
• Provided first contact IT support for users of Carelink Air
• Provided information sessions for upper management and staff regarding the rollout and use of Carelink Air
• Communicated any know issues and upcoming changes in a user friendly way

• Assisted in the Centre for Educator Practice’s Data Cleansing Project
• Located educator qualifications within TAFE systems (including Sharedrive, Lumitt, and Content Manager)
• Liaised with Education Managers to ensure qualifications were verified and authenticated
• Helped create procedures for the project, and assisted with the formation of recruitment policies to ensure full accreditation of educators before being contracted in accordance with ASQA requirements

Adelaide, South Australia, Australia

• Assisted clients through a variety of situations, maintaining friendliness and professionalism
• Liaised with staff and students, and maintain key relationships with stakeholders
• Used TAFE SA systems such as SIS to ensure any information given is correct and up to date
• Handled and assist with complex procedures such as enrolling, creating USIs, or setting up fees by instalments
• Adapted quickly to ongoing changes in processes and procedures
• Maintained excellent phone manner and composure in all situations

Adelaide, South Australia, Australia

• Through inquiries, located debtors and negotiated a mutually suitable outcome
• Maintained strict compliance standards when dealing with all debtors and related third parties
• Worked with CRM software to maintain up to date client database

Adelaide, South Australia, Australia

• Handled customer disputes in a friendly and professional manner
• Performed administrative duties, including generating reports, cash reconciliation, and ordering of work supplies
• Interviewed shortlisted job applicants for all roles, including base level and senior roles
• Trained new staff members in all aspects of the business
• Answered phone calls and assist/redirect where appropriate
• Ensured front of store operations run smoothly, including refunds, registers, and lay buy