Phillip Delk Email & Phone Number

Orlando, Florida, United States

Orlando, Florida, United States

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Orlando, Florida, United States

Interval International operates membership programs and leisure services for vacationers and has an exchange network that comprises nearly 3,200 resorts in over 80 nations. ● Responsible for generating leads and sales of two new Interval International products (the Leisure Time Passport and the Dream Vacation Week certificate) to businesses and local professionals. ● Sold 200 Dream Vacation Weeks certificates to local Real Estate Agents, creating additional company revenue stream, with a profit margin of 40%.● Generated and qualified 150 new qualified leads and referrals for potential purchase of Leisure Time Passport and/or Dream Vacation Week Certificates. ● Increased product awareness of the Leisure Time Passport to untapped markets, including travel industry, real estate professionals and regional companies with a large membership base.

Washington D.C. Metro Area

Major contributor supporting revenue goals by boosting retention rates for subscription customers. Utilizing a ​consultative approach​ to understand customer’s needs, I create a customize a marketing plan; thereby increasing marketing spend where applicable, while effectively boosting their presence through various networks.● Reduced historical 30-day cancelation rate from 38% to 32% inside four months● Developed Standard Operating Procedures for position for contacting customers, number of contacts per customer, auto-email templates and talking points● Make upwards of 40 new outbound calls daily, contacting 42% of new contacts within first 5 days● Created process and procedures for current role, with prospect of growing a department to manage● Boosted contact ratio from 30% to 38% inside 3 months - custom email and tracking response rate to AB testing of emails● Reduced Top quartile contract cancel rate to 28%

Bonita Springs, Fl

Consulted with clients to understand their objectives and desires to find properties that meet those needs at a realty company with over 900 associates in 32 locations● Demonstrated aptitude for sales by achieving first home sale within first four months of being a licensed Realtor● Utilized strategic, consultative approach to turn prospects into qualified buyers● Exhibited communications skills and initiative by coordinating regularly scheduledtouch points to stay top of mind with prospective buyers and potential sellers● Cultivated new opportunities by participating in open house and networking eventsto broaden pipeline of clients and stay up to date with inventory

Miami/Fort Lauderdale Area

Director of Client Relations and MarketingCultivated mutually beneficial and successful relationships with potential charter clients and access charter needs for retail clients, travel agencies, and cruise lines with the exclusive reseller of the world’s largest fleet of private jets● Exceeded expectations by accounting for 30% of sales in first year, without primary function being sales related● Created a preferred vendor list and negotiated better rates, translating into increased commission margins from 7% to 12%● Educated travel agents on how to sell private jet charter to clientele and provided agents with new, untapped revenue stream to retain more business● Demonstrated multitasking abilities by coordinating and budgeting annual aviation trade shows and events, as well as arranging catering for breakout VIP meetings● Solely responsible for all press release, brochure, and newsletter content● Exhibited creative problem-solving abilities by developing company procedures,including invoicing procedures, post trip survey, and CRM functions

Member Services Manager/Sales LiaisonResponsible for introducing and orienting new members and maximizing membership to the largest luxury destination club worldwide, with a membership base of over 3500● Displayed strong interpersonal abilities by managing over 90 memberships with zero resignations within the Club, and planned on average 20 trips per month● Demonstrated communication and customer service skills by ensuring that the needs of high-end clientele were met● Monitored incoming reservations and inventory availability on a daily basis● Utilized organizational skills and attention to detail to maintain current informationon assigned destinations and properties with onsite management team

Master'S Degree, Human Resources Management And Services

B.S.B.A, Hospitality Management