Paul Desantis Email & Phone Number

Responsible for the building out the Professional Services delivery arm of the company to increase total revenue, expand market presence, and round out solution offerings. Responsibilities include: Formulating and Executing Strategic Business Plan, instill process and procedures for accountability and scalability, partner with sales and marketing to align strategic direction with corporate business practices, presentations to Corporate Executives on status and progress of Professional Services. Some accomplishments include:• Grew and maintained a personal $2.5M quarterly professional services pipeline of professional services opportunities. • Worked with sales to Qualify, Scope, Draft a SOW, and close the opportunity, resulting in a one stop shop for sales.• Evangelized and successfully drove the “Customer focused business solution” methodology which facilitated the company to move away from a hardware centric sakes model.• Built Practice Specialties in Identity Management, Mobility, SOA, and Advanced Systems Integration resulting in industry leading centers of excellence for each.• Increased Solutions practice revenue from $100K to $7.0M in 2 years• Expanded and extended relationships with Sun and customers resulting Innovativ’s designation as Sun’s “Go-To” partner for Identity, Mobility, and Custom solution implementations.• Instituted standards and practices into the organization resulting in consistent and repeatable product/solution delivery and there by decreasing ad-hoc development costs.• Championed and Spearheaded a common document template and repository for the company resulting in an increase in productivity.• Consolidated Data Center Servers decreasing foot-print and power usage while maintaining 100% operations• Built a “Highly Responsive” team of Architects, Project Managers, and Developers that is now the standard of the company.

Responsible for the quality, usability, and delivery of IBI’s flagship products (WebFOCUS and Developer Studio) which account for over 60% of corporate revenues. Leading a team of 45 QA analysts, testers, and managers to increase product quality. • Increased QA Operational productivity by 85% while incurring a 15% reduction in resources.• Optimized QA and Production processes and procedures to change the single threaded process to a multi-stream deliverable effort while increasing overall product quality.• Championed and managed the program of enhancing Gold Customer support for in-house testing of customer applications resulting in increased customer satisfaction and decrease of customer issues.• Upgraded the QA Lab’s 40 servers (Windows, Unix, MVS, Linux) while continuing 100% operations• Spearheaded the fusion of the once disparate QA groups into a unified QA team increasing efficiency and reducing weaknesses resulting in an increase of product quality.• Instituted unified standard processes for automation, reporting, documentation, and testing resulting in reducing duplication and waste and increasing the through-put of the QA department by 60% with a 15% reduction in resources.• Open previously non-existent or closed communication channels with internal and external departments and organizations which resulted in increased information exchange resulting in a more pro-active department.

A key member of the executive team charged with the mission to build a state of the art technology practice to expand the NESC’s client base and market share in the not for profit arena. Working with the Senior Vice President and the CEO, and collaborated with the senior executive staff to promote the successful incorporation of the new procedures, protocols, strategies, and documentation to further enhance the market penetration of the NESC. Manage the engagements to successful conclusion.

Architected, Developed, and managed the industry standard e-Commerce platform for Automotive Aftermarket to accommodate in excess of 100,000 transactions per day. Integrated newly acquired cataloging company with a line of e-Com application packages into Wrenchead; emphasis on cost-cutting, right-sizing, and efficient resource deployment. Developed and incorporated Q/A practices into the existing development environment, speeding up application & web development, & deployment functions. Manage the B2B development teams with 6 direct, 12 indirect, and 5 ancillary reports. • Bottom-Line Contributions: Decreased software production cycle by 52%, increased reliability by 45%, and increased customer satisfaction immeasurably; through innovative technical solutions, team leadership and by creating an environment in which developers, Q/A, and management were goal-aligned.• Automated the entire supply chain from the supplier to the end-user, optimizing downstream product management to upstream supply chain and distributor delivery. Ensured all disparate and ancient legacy systems of suppliers and distributors “talked to each other” and operated seamlessly. • Created “Direct Response” procedure, with faster resolution to customer questions; reduced average open ticket time from 2.5 days to less than 1 hour.• Provided data security for proprietary digital catalog (with upwards of 900 million separate entrees) utilizing a “lock and key mechanism”, and implemented optimal data mining solutions to the multi-terabyte database. • Ensured products were easily accessible to a computer-intimidated user-base; designed all the key major interfaces with error-catching and integrity-checking features.