Paul Desantis Email & Phone Number

• Responsible for the building out the Professional Services delivery arm of the company to increase total revenue, expand market presence, and round out solution offerings. Responsibilities include: Formulating and.
• Grew and maintained a personal $2.5M quarterly professional services pipeline of professional services opportunities.
• Worked with sales to Qualify, Scope, Draft a SOW, and close the opportunity, resulting in a one stop shop for sales.
• Evangelized and successfully drove the “Customer focused business solution” methodology which facilitated the company to move away from a hardware centric sakes model.
• Built Practice Specialties in Identity Management, Mobility, SOA, and Advanced Systems Integration resulting in industry leading centers of excellence for each.
• Increased Solutions practice revenue from $100K to $7.0M in 2 years

• Responsible for the quality, usability, and delivery of IBI’s flagship products (WebFOCUS and Developer Studio) which account for over 60% of corporate revenues. Leading a team of 45 QA analysts, testers, and managers.
• Increased QA Operational productivity by 85% while incurring a 15% reduction in resources.
• Optimized QA and Production processes and procedures to change the single threaded process to a multi-stream deliverable effort while increasing overall product quality.
• Championed and managed the program of enhancing Gold Customer support for in-house testing of customer applications resulting in increased customer satisfaction and decrease of customer issues.
• Upgraded the QA Lab’s 40 servers (Windows, Unix, MVS, Linux) while continuing 100% operations
• Spearheaded the fusion of the once disparate QA groups into a unified QA team increasing efficiency and reducing weaknesses resulting in an increase of product quality.

A key member of the executive team charged with the mission to build a state of the art technology practice to expand the NESC’s client base and market share in the not for profit arena. Working with the Senior Vice President and the CEO, and collaborated with the senior executive staff to promote the successful incorporation of the new procedures.

• Architected, Developed, and managed the industry standard e-Commerce platform for Automotive Aftermarket to accommodate in excess of 100,000 transactions per day. Integrated newly acquired cataloging company with a.
• Bottom-Line Contributions: Decreased software production cycle by 52%, increased reliability by 45%, and increased customer satisfaction immeasurably; through innovative technical solutions, team leadership and by.
• Automated the entire supply chain from the supplier to the end-user, optimizing downstream product management to upstream supply chain and distributor delivery. Ensured all disparate and ancient legacy systems of.
• Created “Direct Response” procedure, with faster resolution to customer questions; reduced average open ticket time from 2.5 days to less than 1 hour.
• Provided data security for proprietary digital catalog (with upwards of 900 million separate entrees) utilizing a “lock and key mechanism”, and implemented optimal data mining solutions to the multi-terabyte database.
• Ensured products were easily accessible to a computer-intimidated user-base; designed all the key major interfaces with error-catching and integrity-checking features.