Developed the strategy and roadmap for the launch of new cloud native applications. Lead the agile transformation of the technology, processes, people, and workspace to enable a new focus on software as a product. Enabled high-velocity delivery for digital products by using extreme programming methods, aligned with lean product focus.• Implemented Objectives and Key Results to the team to focus and grow the Digital Products team from four to 150 people to support enterprise level delivery.• Created a high performance Product monitoring approach to defining both operational efficiencies for Product teams along with customer value driven metrics• Launched a portfolio of seven foundational microservices to enable better systems integrations within BlueCross.• Developed strategy for multi-channel cloud marketing platform, B. Engaged, creating a modern solution allowing for all lines of business to better engage their customers across devices and channels• Rebuilt the BCBSIL native mobile applications on iOS and Android in a cloud native environment in 25% of the original development time, improving NPS by 10%

Accountable for working with internal company stakeholders to define and implement new or enhanced web features for HCSC's external member portal, supporting all lines of business for the company. Serve as a focal point with business stakeholders for features definition, requirements development, and implementation throughout all phases of the product development life cycle, in partnership with internal technical staff. Work directly with management and staff throughout the company in a heavily customer-focused role serving as an expert representative for eSolutions.

Responsible for the development and implementation of relationship and customer centered strategies with a focus on digital and emerging technologies. Lead creation of multi-channel products, services, partnerships and capabilities that will drive forward the vision of a differentiated and modernized healthcare customer experience.Collaborate with internal departments on projects and initiatives that support mobile marketing programs, which include a comprehensive suite of mobile offerings including mobile web, mobile apps, SMS and other emerging capabilities. Established best practices for digital experiences across devices and channels.Established digital experience innovation playbook for creating new digital offerings that drive engagement with emerging consumer trends and technologies