Patrick Frank Email & Phone Number

Denver, Colorado, US

• Led the design and deployment of new IT infrastructure, increasing network uptime from 98% to 99.9%.
• Collaborated with cross-functional teams to improve network stability, resulting in a 50% increase in functionality.
• Managed multiple IT projects across two locations, ensuring timely completion and alignment with business goals.

Keenesburg, CO, US

• Implemented fiber networking and enhanced security practices, achieving 99.9% network uptime.
• Managed a dynamic budget, achieving 20% cost savings while expanding IT capabilities.
• Deployed solar-powered solutions for remote networks, ensuring sustainable operations in off-grid areas.

Westminster, Colorado, US

• Migrated 200+ locations to Office 365, increasing email uptime to 99% and improving security.
• Directed the IT team, providing mentorship and strategic guidance.
• Streamlined company server and network infrastructure improving efficiency by 30%.

Westminster, Colorado, US

• Designed and implemented networks for corporate and satellite offices improving efficiency by over 50%.
• Implemented and managed Microsoft Active Directory, improving network functionality by 25%.
• Developed, implemented and enforced new IT security policies reducing security incidents by 25%.

Thornton, Colorado, US

• Spearheaded the upgrade of over 1,000 city computers to Windows 7, reducing downtime and improving efficiency. New machines and upgrades led to 20% overall performance increase.
• Delivered comprehensive end-user support for hardware, software, applications, LAN components, and peripherals.
• Diagnosed, troubleshot, and resolved hardware and software malfunctions.
• Managed and optimized daily performance of computer systems for city employees and automated processes.
• Configured, tested, and deployed networks, desktops, laptops, and printers.
• Addressed and resolved technical issues in person, via phone, and email, ensuring minimal downtime.

• Operated a small, successful IT service business, providing hardware and network repair including setup solutions for small businesses and residential consumers.
• Developed and implemented systems security plans, policies, and preventive maintenance schedules.
• Oversaw systems analysis, planning, and technology application activities.
• Educated clients on security best practices and promoted awareness of sound security principles.

• Assisted customers with smartphone issues and order inquiries, ensuring timely resolutions.
• Tracked and expedited hardware orders to guarantee timely delivery to customers.
• Conducted on-site analysis and resolved technical issues, maintaining detailed logs of support activities.
• Managed and tracked company hardware and software assets, creating a comprehensive IT equipment inventory.
• Documented and monitored issues to ensure prompt resolutions.
• Performed routine maintenance, upgrades, and support for smartphone devices and accessories.

Bachelor Of Science - Bs, Computer Science

Associate’S Degree, Cyber Security Specialist

Diploma

Education record