* Responsible for managing department payroll* Conducts new employee orientations.* Advises department staff on payroll, leave, and benefits.

* Trained new staff and assisted with coordinating onboarding activities.* Manage monthly billing for vendors (Press Democrat, Sonoma State University).* Responsible for maintaining the Environmental Documents page on Permit Sonoma’s website.* Remediate PDF documents for ADA compliance.* Process environmental documents for the State Clearinghouse website.* Organize project files for digital archiving.* Create, coordinate, and mail public notices.* Advise planning staff on legal deadlines.

* Trained new staff and assisted with coordinating onboarding activities.* Manage monthly billing for vendors (Press Democrat, Sonoma State University).* Responsible for maintaining the Environmental Documents page on Permit Sonoma’s website.* Remediate PDF documents for ADA compliance.* Process environmental documents for the State Clearinghouse website.* Organize project files for digital archiving.* Create, coordinate, and mail public notices.* Advise planning staff on legal deadlines.

Assignment: Permit Sonoma* Assisted with public outreach sessions.* Aided staff with special projects and research.* Processed letters and emails for project applicants and local/regional/state/national agencies.* Filed electronic project documents.* Aided in the scanning of archival documents and blueprints.

Assignment: Redwood Hill Farm* Answered customer questions via email and phone.* Processed customer complaints for QA team.* Worked with senior staff to answer complex customer questions.

* Managed on-site registration & customer service at conferences.* Oversaw relations with third-party event registration vendor.* Designed and curated complex reports (Excel) for staff and executives.* Conducted complex analyses of data.* Authored detailed training documents for co-workers, and conducted in-person training.* Trained staff and third party vendor.

* Managed on-site attendee registration and on-site customer service for conferences.* Developed process improvement which saved employer $1/4 M.* Facilitated sales billing management in Salesforce.* Conducted reporting and analysis of data for executives and staff.* Liaison between conference staff and Customer Service team.

* Managed on-site attendee registration and customer service at conferences.* Arranged event logistics with staff and third party vendors.* Resolved complex customer and logistical problems.* Developed detailed demographic reports for executives and staff.

* Assisted customers with orders and product questions.* Managed orders for corporate customers and partner publishers.* Compiled invoices for multiple departments.* Provided support for conference registrations and inquiries.

* Provided administrative support for managers: logistics coordination, registration, events support and database management.* Produced flyers and brochures for events.