Patrick Kralik Email & Phone Number

Iowa, United States

Iowa, United States

• Performed installations, repairs, qualifications, upgrades, and maintenance of Thermo Fisher Scientific equipment and instrumentation• Provided technical and life science application support and to customers onsite and remotely• Collaborated with internal partners to resolve customer issues and find ways to improve processes• Developed and maintained customer relations through technical competency and understanding of customer’s needs to ensure all requirements were met• Followed policies regarding field dispatches, escalations, inventory and returns, field problem reports and service summaries, qualification requirements and certifications• Maintained and grew technical competency in variety of instrumentation through both in-person and virtual trainings

Iowa City, Iowa, United States

• Acted as liaison between Thermo Fisher Scientific and University of Iowa State Hygienic Lab• Observed customer usage of COVID-19 Amplitude instrumentation by identifying errors and providing error recovery where applicable• Collected and reported info including errors, usage, and customer feedback• Took active role in training on instrument under instruction of FSE and FAS personnel and assisted in repairs and preventative maintenance

Cedar Rapids, Iowa Area

Worked in both Materials and Astrophysics research. Performed ranged studies with Mass Spec and Raman. Also produced glass scintillators for Homeland Security use. Worked as a digitizer in Astrophysics research analyzing and recording ionosphere spectrums. Latest project was working to produce an AI for glass characteristics prediction, while learning the basics of machine learning.

Cedar Rapids, Iowa Area

Twice a week we provided help for homework and exam prep for physics students. We would go over problems and help explain challenging topics.

Provided assistance in speechcrafting and presentation skills. Also worked with ESL students to help with pronunciation and grammar.