Patrick L. Email & Phone Number

Independent consultant, partnering with my clients through proactive communication and fostering trust to develop a collaborative relationship, enabling achievement of objectives. Recent engagements include: Drove definition of strategy for new services business unit providing digital integration and engagement. As strategy consultant, tested and refined clients' thinking and understanding of key decision making/purchasers and the impact on purchasing decisions and decision makers. Areas of focus included: understanding and needs by client segment; definition of potential services domains/ecosystems; and articulation of potential opportunities and unmet needs. *Orchestrated the implementation of a full-service digital wellness and wellbeing platform, integrating multiple vendors to provide strategic clients with a streamlined and engaging experience. In order to be relevant to their employees across the globe, project required research and understanding of various cultural drivers for digital engagement and consumerism, ability to engage via 14 languages, and managing international data privacy and security requirements. *Developed Go To Market strategy, driving product portfolio innovation relevant to current and future client demands. Created short and long-term product roadmaps with a digital first focus to shift from dependance on live-person call center-based interaction to digital capabilities, increasing engagement and reducing costs.

Greater Minneapolis-St. Paul Area

Lead the Wellbeing, Employee Assistance Program and WorkLife business unit of Optum/UnitedHealth Group - a Fortune 6 company dedicated to making the health care system work better for everyone. With the largest global footprint in the industry, we serve some of the largest employers in the world, providing wellbeing, work/life, employee assistance, and critical incident response in 142 countries. Our services help create a more productive, healthy and resilient workforce; mitigate corporate risk; reduce healthcare costs; and improve the lives of those we serve. We positively impact the health and wellbeing of over 14 million lives around the world, thereby enhancing their productivity, performance and ability to live their lives to the fullest. With a revenue approaching $130M, we employ nearly 900 individuals dedicated to serving individuals and the customers we serve.

South San Francisco, Ca

South San Francisco, Ca

• Manage outreach programs; maintain existing relationships and build new partnerships with employers, consumer advocacy groups, benefit consultants and business coalitions• Grow awareness and recognition of products, services, information and initiatives as well as organization’s overall mission and vision• Strategic plan calls for 15% increase in public awareness and utilization of NCQA resources and tools for key constituencies – on schedule to achieve goal• Assist Product Development efforts by providing input into development of new accreditation and certification programs and other initiatives

Part of HR Transformation Design Team; redesigned HR structure. Streamlined operating model to achieve strategic objectives through human capital leadership and manage HR costs.o Lead the process mapping exerciseo Identified and proposed Key Performance Indicators and Metricso Proposed HR organizational chart, including levels and reporting relationshipsFostered and managed direct relationships with benefit program vendors to jointly develop innovative and best practice programs, including benchmarking and best practice analysisDirected generation of data and metrics including benefits reports to facilitate executive decision-making and evaluation of effectiveness of programs and benefitsAwarded AOL HR Innovator Q4 2004 for redesigning U.S. Paid Time-Off Program. Providing greater productivity and stronger benefit value perception; developed through best practice research, client focus groups and feedback sessions; estimated savings of $.5MM

• Regional and national resource for Work/Life, EAP, behavioral health, prescription drug, and absence management new business development and consulting projects• Consistently met or exceeded new business targets ranging from $500K to $750K per year• Managed integrated disability and absence management strategy development, plan design, vendor procurement process and program implementation• Developed and monitored client/vendor-specific performance guarantees, both transactional and outcomes based, as well as on-going vendor management programs• Designed and implemented connections between absence management and EAP and general health and welfare plans, to maximize the impact on disability durations, success of return-to-work efforts, and overall health and productivity initiatives

Mba

Ba, Information And Communication Studies