Priya M. Email & Phone Number

Boston, Ma, Us

• Utilize data extraction, transformation and modeling of data tables from various sources to assist the Information Systems team with meeting the needs of various business stakeholders• Ensure data integrity through careful vetting of source data for report production • Perform day-to-day end user support, database/system maintenance, troubleshooting and enhancement of Microsoft Power BI reports and dashboards in staging and production environments• Develop and update documentation for IS Reporting Team• Work with IS Team Lead to troubleshoot issues with reports under development

• Provided project management, quality improvement and quality assurance for programs and administrative units at BHN• Managed projects and initiatives across a wide range of clinical and operational functions including developing plans from inception to implementation, facilitating project meetings, tracking project deliverables and maintaining project documentation• Examined workflow and system processes to improve outcomes for clients and staff• Facilitated, defined, and documented report and information needs and served as a liaison between program staff and the IS/IT team for technical enhancements• Conducted documentation reviews and provide guidance to staff to meet the criteria for compliance and accreditation • Analyzed and utilized data to impact clinical practice

Newton, Ma

• Maintained and updated 1400 undergraduate student records in PowerCampus• Identified methods to improve and correct data inconsistencies using reporting tools• Assisted the Registrar in the day to day management and process improvement of computer systems and applications • Conducted degree audit review and monitored academic progress for undergraduate students to support the graduation audit process in three conferral cycles• Facilitated review of academic policies and identifies areas requiring clarification and expansion • Advised undergraduate students on concerns related to degree requirements and consulted with other faculty and offices to provide solutions• Coordinated readmission, transfer credit evaluation, and final exam scheduling processes

College Of Science

• Promoted to Senior Academic Advisor with 60% academic advising and advising related tasks and 40% responsibilities related to management and oversight of special projects, and assisting in functional operations of the undergraduate academic student services office• Oversee and complete undergraduate graduation audit process for three conferral cycles (May, August and December) including reviewing degree audits, supervising the work of six advisors, and collaborating with various departments including the Registrar to streamline processes. The College of Science clears about 500 students for May graduation and about 200 for August and December graduation• Continually evaluate undergraduate student progress towards graduation against program and University requirements and communicate with appropriate advisors regarding updates, outstanding requirements, and options, as necessary• Complete administrative tasks related to commencement list management, degree audit system, transfer credit evaluation, academic probation review, and student status processes• Perform data entry activities related to registration and course withdrawals in Banner, and update department records in Salesforce including withdrawals, academic standing, advisor assignments, and major changes• Assist the Associate Director in evaluating the effectiveness of current processes and workflow• Provide front-line high quality customer service in a professional, prompt and helpful manner to all internal and external college constituents • Serve as first tier of support to 6 academic advisors and follow through on individual projects with academic advisors to ensure outcomes are being met• Assist in preparation and dissemination of academic policies and procedures to academic advisors, faculty and students• Maintain an advising caseload of 300 students and assist students in creating academic plans which balance courses, study abroad, co-op, and post graduate goals

College Of Science

• Provided proactive, student-centered academic advising and established meaningful connections with students to support retention efforts in the College of Science and at the University• Worked closely with faculty, academic advisors, and co-op coordinators to advise approximately 400 undergraduate students in the biology and behavioral neuroscience majors on a wide range of academic issues from orientation through academic progress to graduation • Utilized university systems including Banner, Degree Audit, and Salesforce reporting to collect and evaluate student data to promote student success through data-informed advising• Provided support and guidance on college and university policies and procedures, College Core, major requirements, registration, and academic planning to assist students in attaining academic goals and encourage successful completion of degree requirements and timely graduation• Utilized problem solving and customer service skills to troubleshoot student grievances and work collaboratively with faculty, staff and offices throughout campus to address students’ concerns and offer solutions• Served as a member of the biology curriculum committee and offered recommendations based on student advising perspective• Developed and implemented student programming to cultivate relationships with students and support persistence and overall retention efforts• Participated in orientations sessions for new students, pre-orientation online advising and teaching first-year seminars

Greater Boston Area

• Advised 500 undeclared students in the University Advising Center on a wide range of academic issues, including academic standing, degree requirements, major exploration, university policies and procedures, and the general education curriculum of the university• Acted as liaison to College of Liberal Arts (CLA) and partnered with faculty and staff to support advising in CLA by preparing presentations and coordinating orientation advising and registration• Utilized PeopleSoft, Mapworks and other technological tools to manage caseloads, monitor on-track indicators, implement interventions, and work jointly with other colleges for adaptation and use• Executed programs and strategies that contributed to increased freshman and transfer retention and graduation rates • Coordinated advisors’ involvement and participation in First Year Seminar and Critical Reading and Writing courses including assigning advisors to courses, updating advising presentations and training new advisors• Managed, developed, and assisted with various programs related to Student Referral Program, Academic Probation Program, Orientation, Peer Advising, Satisfactory Academic Progress workshops, and outreach to faculty• Collaborated with the Office of Career Services and Internships to build a pre-law advising program including pre-law materials, advising resources and programming• Developed relationships with law schools in order to provide students with a solid understanding of law school options and programs, and essential admission information

Manchester, Nh

• Provided academic advising to approximately 300 undergraduate students in the Business programs via phone, in-person, email, and various online tools• Demonstrated care for caseload in every interaction and various capacities throughout their academic career from acceptance to graduation by tracking student progress and outcomes, assisting with course and major selection, providing creative approaches to student retention and support, taking ownership of student issues and being a problem solver, and petitioning to amend degree requirements• Provided exceptional customer service to students by responding to emails and phone calls within 24 hours throughout the advising process• Utilized a collaborative approach to problem solve and provide timely communication with students• Conducted review of students’ academic records each undergraduate term using Datatel, Microsoft Dynamics and Excel reports• Utilized Microsoft Dynamics and Excel reports on a daily basis to monitor retention goals and to plan outreach communication• Established cooperative and collaborative relationships with faculty and staff

Somerville, Ma

• Provided individual and group support to individuals through rehabilitative, behavior, and crisis interventions• Taught skills in ADLs, money management, and other related areas to enhance independence and quality of life• Assisted residents in becoming fully integrated into their communities by offering community-based support and resourceservices, and planning recreational and social activities• Completed documentation related to client information in progress notes and communication logs

Burlington, Vt

• Led Dialectical Behavior Therapy and Cognitive-Behavioral Therapy Skills training groups • Maintained a supervised caseload of 8 to 10 clients for individual therapy• Experience working primarily with mood, anxiety, and personality disordered adult population• Conducted and documented psychosocial evaluations and assessments (BAI, BSS, BDI-II, SCL-90-R, MADRS, HAM-A)• Familiar with patients’ needs at partial hospitalization and intensive outpatient program levels of care• Created individualized treatment plans, biweekly treatment plan updates and discharge summaries• Completed a formal research paper and poster on the preliminary results of a pilot outcome study conducted at Seneca Center, and presented the results to SUNY Plattsburgh colleagues and faculty • Collaborated with treatment team of clinicians, psychiatrists, and supportive staff to provide comprehensive treatment

St. Albans, Vt

• Offered strength-based, client-centered case management, skills training, service coordination and advocacyto individuals in community and residential settings• Provided counseling services focusing on community integration and rehabilitation of adults with a history of SPMI • Applied clinical skills in client assessment, treatment planning and progress documentation• Addressed clinical concerns and issues in weekly meetings with supervisor

Plattsburgh, Ny

Plattsburgh, Ny

• Maintained a supervised caseload for individual therapy with Plattsburgh State students• Assisted students in integrating their academic, personal, career and educational goals• Conducted and documented psychosocial evaluations and instruments (BSS, BAI, BDI-II)• Completed treatment plans and discharge summaries• Participated in weekly group and individual supervision

New Brunswick, New Jersey

• Recruited subjects and evaluated potential study participants• Conducted study procedures and operated audio visual equipment• Maintained subject information in database and performed data analysis in SPSS and Excel • Performed 20-page literature review on effective treatments for co-morbid bulimia nervosa and borderline personality disorder using PubMed and PsychInfo• Became familiar with clinical eating disorders and treatments, and research protocols• Served as a study resource and main point of contact for study participants

New Brunswick, New Jersey

• Became familiar with data collection techniques and clinical assessments (DAS, MSI, MAST, MAT, CTS, SCID) • Performed 25-page literature review using PubMed and PsychInfo on alcoholism and marital interactions• Utilized SAS and Excel for data entry• Responsible for input of subject information and screening assessment data in database

New Brunswick, New Jersey

• Per protocol instruction, conducted telephone interviews, scheduled subjects for study visit and obtained informed consent• Interacted with infants and parents with regard to study, including procedural instruction and follow-up• Responsible for collecting data and maintaining patient information database• Answered phone calls and inquiries regarding study protocol• Performed study procedures and operated video equipment to record subjects

Master Of Science - Ms, Mental Health Counseling

Activities and Societies: Chi Sigma Iota

Bachelor Of Arts - Ba, Psychology

Activities and Societies: Rutgers University Equestrian Team, Psychology Club, Psi Chi