As the Director of Finance, I lead strategic financial operations and planning for the museum. Key responsibilities included implementing and managing financial software systems, streamlining policies for record-keeping and grant reporting, and overseeing income and expenditure tracking. I provide critical financial analysis and reporting, including weekly staff reports and quarterly board presentations. My role encompasses budget forecasting, risk assessment, and development of cost-cutting strategies. I maintain accurate grant records, prepare annual tax filings, and contribute to fundraising efforts. Additionally, I play a vital role in strategic decision-making to enhance organizational impact and growth.

As an Advisory Board member of Shenandoah University's Transformative Leadership Program, I help to preserve and enhance the reputation and quality of the program through strategic review of their executive education noncredit courses. I provide course feedback that builds value to the program and greater business community. I offer expert guidance to the faculty and students through occasional classroom visits, forums and conferences. And I promote the program’s goal of linking industry with academia to help ensure their work is relevant and beneficial.

As a Consultant, I drove projects for nonprofit clients, focusing on operational assessments, solution selections, business process mapping, technology roadmaps, and change management. I also provided expert technical consulting for Salesforce projects, specializing in security management, object/field configuration, flow development and debugging, page layout optimization, and custom report creation. My key accomplishments include:-Led CRM solution selections for clients including Aquarium of the Pacific and Phoenix Rescue Mission, conducting discovery sessions, documenting requirements, analyzing systems, scheduling vendor demos, and delivering recommendations.-Led operational assessments and technology roadmaps for Food for the Poor, Cross Catholic Outreach and the Jewish Federation of San Diego, conducting discovery sessions, drafting current state and gap analyses, performing technical audits, and creating recommendations and action plans.-Provided Salesforce technical consulting for a diverse set of clients and projects, including a support contract with the Alameda County Community Food Bank, and large-scale implementation projects with the Canadian Cancer Society, North Dakota State University Foundation, and the International Fellowship of Christians and Jews.

As a Business Analyst for the Salesforce team, I collaborated with internal stakeholders to gather requirements, develop user stories, and ensure successful project delivery within schedule and budget constraints. My key accomplishments include:-Developed user stories and acceptance criteria for implementing SMS support communication for the Customer Care team.-Wrote user stories and criteria for screen flow creation to streamline Opportunity entry for Sales teams.Designed business process diagrams for internal RFP response workflows and school kit selling processes to enhance efficiency and clarity for stakeholders.

As Digital Operations Manager at Common Threads, I oversaw all digital operations, managing IT vendors, optimizing internal processes, and coaching staff on technology use. My key accomplishments include:-Established and led an IT Committee to shape strategy and budget, resulting in improved system implementations.-Orchestrated the migration of files to cloud storage, enhancing accessibility and efficiency.-Implemented a password management solution, ensuring data security for nearly 100 employees.-Acted as primary administrator for Salesforce, overseeing user management, automation, and reporting.-Co-led the rebuild of the organization's website, resulting in significant growth in engagement.-Led the transition of content to the primary website and learning management system, streamlining access.-Developed robust training programs and a comprehensive knowledge base to support staff.-Managed vendor contracts and supported fundraising campaigns, raising over $300K since 2019.-Configured and supported various software solutions, including expense management and employee scheduling.-Spearheaded initiatives for diversity, equity, and inclusion, including website translation and accessibility updates.-Optimized onboarding and offboarding processes, improving efficiency and user experience.

As DC Program Manager at Common Threads, I spearheaded programming initiatives, managed partnerships, and led national projects. My key accomplishments include:-Reached 6,000+ individuals through school and community partnerships, delivering 44,000+ hours of cooking and nutrition education.-Integrated Small Bites program with USDA's Fresh Fruit & Vegetable Program in DCPS elementary schools.-Recruited, trained, and supervised a team of 8 Chef Instructors and volunteers.-Raised $121,000+ for DC programming through grants, fundraisers, and service fees.-Co-led a 3-year CRM transition to Salesforce, migrating 50,000+ records.-Designed and implemented a program partnership process using Salesforce Experience Cloud, enhancing efficiency and collaboration.-Coordinated with web developers to integrate the login process with Salesforce for Common Bytes.-Led the development of a new 3-year organizational strategic plan.-Represented Common Threads at key events, including YMCA's Community Integrated Health Conference and DC Food Policy Council.-Co-led DC's inaugural Nutrition Educators Summit and expanded partnerships with organizations like Arcadia Center for Sustainable Food & Agriculture and Brainy Camps Association.

As DC Control Study Coordinator, I managed recruitment and onboarding of schools for an evaluative control study assessing the impact of Common Threads programming. My key accomplishments include:-Recruited and onboarded 8 schools, exceeding the minimum requirement of 7, through strategic incentives and prioritization in our partner pipeline.-Ensured robust evaluation by consistently assessing 12-20 students at each control school, optimizing data for claim development.

As a Chef Instructor at Common Threads, I delivered cooking and nutrition education programs in schools and community settings, including classes, workshops, and tours. My key accomplishments include:-Taught Common Threads lessons to 5,000+ children and adults, fostering healthy habits and culinary skills.

As a Server and Bartender, I was responsible for providing guests to the restaurant with a great experience by placing orders for food and drink as well as preparing their drinks, which include but are not limited to a variety of Asian-inspired and Prohibition-style cocktails.

As a Web Designer, I am most familiar with the creation of websites utilizing the Wordpress and Squarespace platforms as well as some utilization of HTML and CSS for custom design elements.

As a Supervisor, I was responsible for overseeing the operation of the coffee shop, including but not limited to the operation of the register, answering customer questions, preparing beverages, preparing food items (including hot and cold sandwiches, pastries and more), restocking supplies, and assisting the general manager in a variety of ways.

As a Server and Bartender, I was responsible for providing guests to the restaurant with a great experience by placing orders for food and drink as well as preparing their drinks, which include but are not limited to a variety of Persian inspired cocktails.

As a Manager, I supervised all staff by helping to set work schedules, provided training on product, service and the computer systems (First Data POS and OpenTable) and distributed earned tips to servers and other back of house employees. I also aided other managers in the day to day management of the restaurant by offering ideas on how to maintain and increase sales, order supplies, ensure finances are in order, properly address customer complaints and other crises when they arise, maintain and update the restaurant’s website, as well as serve as kitchen expediter and bartender when necessary. As a Server, I provided exceptional customer service to patrons of the restaurant by explaining the menu, answering questions, offering recommendations, placing orders and delivering orders to the table. As both a Manager and a Server, I ensured thorough and clear communication with all front of house and back of house staff to guarantee smooth services. I was also responsible for the proper opening and closing of the restaurant and following proper procedures to ensure financials are properly accounted for and the restaurant is prepared for the next service.

As a Cook and Supervisor, I prepared and executed service for a new sandwich restaurant in Washington D.C., serving hot and cold sandwiches, soups, salads and chips, almost all of which are made from scratch. I supervised other cooks in the preparation of food items and execution of orders. I was responsible for ensuring accurate product deliveries, occasional ordering of product such as bread and produce, and preparing a food item preparatory list for the following day. I was also responsible for POS transactions when necessary and cleaning the restaurant, both front of house and back of house.

As a Managing Cook, I managed the Back of House (BOH) operations with fellow Managing Cooks and the Head Cook, which included but were not limited to: preparation and execution of an all day breakfast, lunch and dinner menu, ordering of product, cleaning and maintenance and supervision of other BOH employees to ensure duties and responsibilities are being fulfilled.

As a Server, I serviced guests for both their brunch and dinner services. As their Sous Chef and Interim Executive Chef, I prepared and executed breakfast, lunch and dinner services while ensuring high quality and standards, ordered all kitchen product (including but not limited to breads, dairy, meats, seafood and produce), supervised staff through trainings in preparation and execution of dishes as well as oversight to ensure duties and responsibilities were being fulfilled, set staff work schedules and ensured that kitchen and storage areas were kept organized and clean.

As a Shakista, I prepared a wide variety of milkshakes for customers at an incredibly busy Capitol Hill restaurant. As a Cashier, I provided efficient customer service by taking orders, processing payments and running food.

As the Global Peace & Security Program Coordinator, I provided strategic development and implementation of the organization's Global Peace and Security Program. Most of the work involved empowering student activism on a variety of issues including nuclear weapons, the wars in Iraq and Afghanistan and US-Muslim world relations. This was done through a variety of means, including organizing events, encouraging online advocacy, planning in-person lobby days and much more. Throughout this work, I also cultivated key relationships with various organizations, groups, foundations and individuals. I facilitated online and offline workshops on organizing and advocacy. I prepared grant applications and funding proposals, complete with logic models and narratives. I also periodically supervised interns who worked to support my program and the organization as a whole, all the while providing them opportunities to grow and advance themselves. In addition to my programmatic work, I also co-led the organization's Be2021 Campaign which I helped to design. The campaign was centered around taking advantage of the 10th anniversary of 9/11 to look beyond to the next ten years and empower young people across the US to envision and create a better world within the next decade, by 2021. You can find out more at the campaign's website: www.be2021.org. Lastly, I became well-versed in a variety of technologies as a result of this position, as I was often responsible for maintaining all of our websites (built on Wordpress), of which for Be2021, I built myself. I also frequently updated our social media, devised new social media strategies and managed our database through the CRM's we utilized.

As a Roadie, I aided in the planning and helped to manage the execution of a nationwide tour to screen a new documentary film about nuclear disarmament called "Countdown to Zero." I initiated dialogue and discussions with key contacts and various individuals/groups of people vital to building grassroots support for the mission of Global Zero. I also aided in the planning, organization and implementation of transportation and screenings logistics in a variety of environments throughout the country. And finally, I increased organizational revenue through the sale of merchandise and the solicitation of donations.

As a Legislative Aide, I assisted constituents with various issues, managed and operated one of the Senator's satellite offices and initiated efforts to increase the Senator's presence in that part of her district.

As a Barista, I increased customer satisfaction and created revenue by producing a variety of ordered drinks, providing requested pastries and cleaning.

I aided the Peace and Conflict Resolution professor with logistics planning and drafting of a points-of-interest guide for an academic overseas trip to Cyprus, Greece, and Turkey.

I aided the Peace and Security Program Director and other associates with designing and compiling a database to warehouse critical contact information. I also assisted in the adoption of new media technologies, research for cultural diplomacy programming and managing of partnerships and external relations.

I managed and maintained the operations of the Haupert Student Union Building and its Information/Help Desk.

I led prospective students and their families on tours of the campus, prepared recruitment mailings and inputted prospective student data into a database.

I planned, designed and developed the Moravian Leadership Center's first podcast. I conducted the recording, editing and distribution of an annual Career Center information session.

I drafted press releases and conducted interviews of students participating in the college's undergraduate research program for a piece on them, their projects and the program overall.

I improved customer satisfaction and revenue during the Holiday season by servicing customers, monitoring the register and organizing and re-stocking the product shelves.