• Partner with global headquarters, subsidiary offices, and other key stakeholders for execution on global initiatives• Analytics-based process to define market-appropriate business goals• Issue identification and resolution with partner teams – CS, Marketing, Legal, Executive Management – to ensure robust services for consumer base

• Drive production for new features and updates with art manager, game designers, engineers, and QA• Manage and implement releases across engineering teams in both U.S. and Korea to work as a single production team• Maintain communication with executive management for key strategic initiatives• Lead releases across multiple platforms – web, iOS, and android• Collaborate with Customer Support Team for full-service customer engagement and priority issue management

• Onsite Producer at AAA game developer sites to manage production processes and integrate with internal and external partners• Lead operational delivery of Game Services – Functional QA, Localization QA, Localization, Community Management, and others – to game publishers and studios• Definition of new value-added services for Game Services customers• Drive strategic planning, and SLA compliance, driving quality and innovation, with respect to understanding volume forecasts, program growth and overall program planning.• Develop and refine consistent working methodologies and procedures around each program• Responsible for tracking/reporting of key program deliverables – performance, quality and financial indicators.• Serve as main interface for client stakeholders. Forge strong relationship with the customer interfaces, understand the client team dynamic, their business goals, priorities and challenges • Act as the escalation point, responsible for arbitration and managing / resolving any issues that arise either within the organization or with the Customer.

• Using Scrum methodology, increased release frequency from every 6 weeks to every 2 weeks• Leader on PS4 Global Release Team managing launch operations, tracking issues, and driving resolutions for each regional launch• Manage product backlog communicating with business stakeholders to ensure appropriate features are released based on business need• Drive cross-functional team deliverables, schedules, achieving target milestones for on-time delivery of releases• Work with QA Manager to define functional test schedule based on engineering milestone schedule; plan logistics of various test activities• Work across programs to align schedules, identifying risk and removing roadblocks for engineering teamsReleases:• PlayStation 4 • PlayStation Web Store• PlayStation® App (mobile app – iOS, android) • PlayStation Mobile Web Store

• Producer on successful releases of Halo Reach, Kinect Sports, Crackdown 2, and many others• Established localization production framework for Microsoft Studios to increase efficiency and reduce cost by 30%• Created vendor ecosystem for localization production to support 10+ production teams and successfully launch games on Microsoft platforms (Xbox, Kinect, Windows)

• Project planning and budget management to ensure realistic delivery dates and effective cost control• Collaborate with worldwide product teams to ensure features meet market needs• Cross-group negotiations ensuring timely action for quality, internationalized products• Vendor management and quality control to guarantee first-rate, international products