Provision devices, manage user access, & maintain cloud storage solution to ensure smooth operations for 9+ usersDevelop and implement automation scripts for form response analysis, system monitoring, and other administrative tasks, improving efficiency by 60%Install, configure, and secure network access points, firewalls, and subnet networks, enhancing connectivity, security, and performanceCo-Developed a web-based donation platform (idonate.site) using HTML, CSS, JavaScript, React, and integrated Stripe payment gateway

Performed functional, regression, & integration testing on POS systems, identifying 9 critical bugs that prevented revenue loss of over $10,000Collaborated with developers to resolve 10 software defects, improving product quality and accelerating releasesConfigured & optimized Docker environments, reducing deployment time by 40% & increasing scalability

Mentored 50+ students by providing support for coding assignments, debugging, and foundational Java concepts

Assisted customers in locating desired products within the hardlines department, providing knowledgeable guidance and product recommendationsPromoted sales and upselling opportunities by suggesting complementary items and informing customers about current promotionsCollaborated with team members to execute price changes, seasonal resets, and promotional setupsDemonstrated flexibility by adapting to changing priorities and assisting in other departments as needed

Enrolled and managed 15+ school devices using an MDM solution, enabling remote app deployment and security configuration, improving device management efficiency by 50%Troubleshot device issues, reducing downtime by 30% and ensuring seamless technology use for staff