Patricia Drake Email & Phone Number

Washington, DC (remote)

Washington D.C. Metro Area

Assisted large non-profit organizations through long-term engagements with implementing CRM systems, aligning business processes, and designing offline and online solutions that optimized their fundraising and constituent management capabilities. Liaised with clients and technical resources to architect custom solutions for complex business requirements.

Washington D.C.

Fostered relationships with leading higher education institutions and multi-affiliate hospital systems and guided them through complex software implementations. Collaborated with Blackbaud partners to fill resource gaps, design integrations, and optimize our service offerings. As a project advisor, supported other implementation teams and provided expertise.

London, United Kingdom

Design lead for CRM and internet solution implementations with prominent organizations in the UK and continental Europe. Key contributor to the development of Blackbaud Europe’s enterprise internet consulting business. Spearheaded an effort to build a library of best practice and process documentation, project templates, and presentation and training.

Washington D.C. Metro Area

Lead business consultant for the largest internet solutions implementation in Blackbaud history to date. Facilitated early adopter programs for next generation peer-to-peer fundraising solutions. Collaborated with product development teams to improve and optimize solutions.

Washington D.C. Metro Area

Worked with enterprise organizations to gather business requirements and implement solutions for fundraising and constituent management. Developed design documents that translated business requirements into system configuration and processes. Provided validation and testing assistance for technical and non-technical customers. Developed and conducted.

Washington, DC

Responsible for all aspects of client management, including design and development services, company operations, and ensuring customer success. Worked seamlessly across the private, public, and not-for-profit sectors. As a member of the Senior Management Team, contributed to new business development and company strategy. Collaborated with the Sales Team to.

Washington, DC

Managed all resources and work streams of multiple interactive projects that ran in parallel. Oversaw project with budgets that ranged from $10,000 to $1M+. Responsible for client management, hiring new personnel, and building teams to achieve project and company goals.

Washington D.C. Metro Area

Managed technical documentation and marketing projects in a fast-paced software start-up company environment. Developed digital and print materials for prospective customers, end users, and internal teams. Collaborated with developers to implement automated software documentation solutions.

Austin, Texas

Responsible for all projects related to the development and maintenance of hardware and software documentation for Dell’s portable computer product lines, from inception to completion. Led teams of writers, editors, illustrators, and localization managers who supported documentation that was distributed in 28+ different languages worldwide.

Master Of Science, Technical Communication

Bachelor Of Arts, English