Patricia Dreyer Email & Phone Number

Dallas, Texas, United States

Abu Dhabi, United Arab Emirates

Manages the Cyber Academy program roadmap, ensuring that projects are accurately forecast, scoped, planned, staffed, and handed off as committed.Directs the efforts to scope, define, and develop project proposals for internal and external clients. Leads a team of eight course developers by managing course and project assignments, setting and meeting team objectives and goals, and completing and delivering annual performance reviews. Provides course development assistance as needed to ensure projects complete on schedule. Assistance includes setting up Confluence/Jira project space, recruiting technical SMEs, developing content, reviewing modules, testing labs, writing exams and assessments, and performing final quality checks.

Plano, Texas

Managed the Education Services roadmap, ensuring that projects were accurately forecast, scoped, planned, staffed, and handed off as committed.Collaborated with a global team of stakeholders to prioritize development of Intel security product courseware and determine deliverables including marketing collateral, courseware localization, global rollout announcements, and training schedules.

Plano, Tx

Developed detailed training plans and course design documents identifying course objectives, module objectives, module topics, labs, hardware and software requirements, and supplemental learning activities including videos, simulations, and demos. Developed instructor-led and online technical training using a variety of tools. Taught first teach classes to trainers and tech support.Maintained technical expertise on Intel security products, Windows and Linux operating systems, and other technical prerequisites such as SQL, Exchange Server, Active Directory, and VMware. Administered the team’s virtual and physical lab. Scoped, installed, configured, upgraded, maintained, and troubleshot the hardware, software, and virtual components in the lab and provided administrator support to over ten users. Received two Intel Certificate of Excellence awards. One for proposing the technical lab environment that was virtualized for use by all courseware developers. The second for taking on the added responsibility of administering the lab, in addition to course development deliverables.

Roseville, Mn

Role: Technical Project Manager at MoneyGram, Malt-O-Meal, and Carlson Companies• Analyzed client business requirements and developed Statement of Work proposals.• Developed and delivered technical presentations for prospective clients.• Led project meetings, scheduled resources, managed action items, and ensured that projects were performed within budget and to the satisfaction of the client.• Projects included an infrastructure performance assessment, an Oracle applications performance assessment, an Oracle Exadata database migration, an IBM BladeCenter installation and configuration, and converting a physical data center to a virtual datacenter.Role: Onsite NetBackup Administrator at Lifetouch• Administered two backup networks consisting of Solaris master servers, Solaris and Windows media servers, Oracle, Exchange, SQL, and VMware clients, and tape and disk storage units.• Ensured that daily, weekly, and monthly backups completed successfully.• Provided a daily report to executive-level management on backup failures and resolution plan.• Isolated backup failures down to the failing component (software, client, server, network, tape drive, SAN).• Developed technical documentation for all operational procedures performed by the backup administrator.• Created a portal on SharePoint for all NetBackup-related procedures, documentation, and daily backup failure and restore reports.Role: Onsite Training Methodology Consultant at Thomson Reuters• Analyzed the client’s business requirements to determine the best method to train an offshore software development team.• Used various methods (audio recordings, video recordings, technical presentations) to capture client’s proprietary software development information.• Developed blended learning solutions using Camtasia and SnagIt. • Created a knowledge portal on a Confluence Wiki for offshore access to all web-based training, videos, and documentation.

Roseville, Mn

• Analyzed the business requirements and provided recommendations to management on the most cost effective way to develop new product training for internal and external customers. • Formed cross-functional teams to ensure that the training needs for both the customer audience and the internal technical support audience were met. • Participated in needs assessment and job/task analysis workshops to develop the requirements for the courseware.• Developed detailed requirements documents identifying the required resources including instructional designers, lab developers, lab testers, UNIX and Windows scripters, software packages, and hardware platforms.• Developed detailed training plans identifying the course objective, lessons objectives, lesson topics, hands-on lab objectives, and simulation exercises.• Developed detailed operating system plans identifying how the courseware, labs, and scripts will be developed on one operating system and then converted to be technically accurate for additional operating systems. • Led a lab development team to create detailed, insightful, and technically accurate hands-on labs for a classroom environment, a virtual environment, and a mobile classroom environment all running Solaris, HP-UX, and Windows operating systems. • Served the engineering team as a beta release software tester, finding and reporting bugs and usability issues.• Prepared Symantec and partner instructors by delivering train-the-trainer courses, providing guidance on course and lab design, and being an SME for the new product release.• Evaluated course and lab scores and developed improvement plans.

Minneapolis, Mn

• Designed custom content using a proprietary online development tool called the LearningByte Builder.• Developed audio scripts for the online training courses.

Plymouth, Mn

• Developed relationships between training and technical support by listening to the needs of the target audience, taking support calls, arranging for a needs analysis and job/task analysis workshop.• Designed and developed a new technical support curriculum to be task based, with an emphasis on detailed hands-on labs.• Delivered classroom training courses to internal employees and partners.

Roseville, Mn

Role: Technical Support Analyst• Provided a high level of customer service and technical support to Fortune 500 customers for their mission-critical communications processors. • Troubleshooting of communications processor failures to the IEU, I/O, memory, or power module level and then to the failing component within the module. • Supported the Tech Support organization by being the first analyst to learn new applications, develop application training materials and lab exercises, and train the staff members. Role: Senior Technical Writer • Involved at product development inception by attending engineering meetings, reading design specifications, learning the systems by working with hardware design, mechanical, power, microcode, firmware, and system engineers.• Served as a beta tester for the new hardware platform.• Designed and developed maintenance guides, user guides, and reference guides for communications processors. • Project leader, developing project plans, required resources, timelines, and schedules.Role: Course Developer/Lead Instructor• Involved at product development inception by attending engineering meetings, reading design specifications, learning the systems by working with hardware design, mechanical, power, microcode, firmware, and system engineers.• Served as a beta tester for the new hardware platform.• Designed and developed four to six weeks training courses on installing, operating, and troubleshooting communications processors to the failing electronic circuit. • Developed in-depth labs for operation and troubleshooting to the electronic circuit.• Managed a staff of five; one course developer, three instructors, and one lab instructor.Role: Electronics Technician • Performed troubleshooting on communications processors to the failing electronic circuit using tools such as an oscilloscope, ohmmeter, circuit diagrams, and test software.