Paul Roberts

Paul Roberts Email and Phone Number

Strategy & Risk Management Consultant @ Strategy Activist
Paul Roberts's Location
United Kingdom, United Kingdom
Paul Roberts's Contact Details

Paul Roberts work email

Paul Roberts personal email

n/a

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About Paul Roberts

Experienced strategist and leadership coach looking to transition from business into the world of politics, both domestic and international. Specialise in leadership, strategy, geopolitics, foreign policy analysis, business operations, organization design and planning. Currently completing second Masters in International Political Economy and Corruption. Completed Masters in Geopolitics and International Affairs (Distinction)Qualified in Understanding Group Leader (UGL), Prince 2, Information & Technology Infrastructure Library (ITIL), Agile Scrum, TOGAF 9.2 and Organizational Design. Director of Strategy Activist consultancy. www.strategyactivist.com. Founding member of Propel.

Paul Roberts's Current Company Details
Strategy Activist

Strategy Activist

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Strategy & Risk Management Consultant
Paul Roberts Work Experience Details
  • Strategy Activist
    Strategy Director
    Strategy Activist 2024 - Present
    Founder of Strategy Activist. Providing consulting on strategy and risk management. Working with multi industry clients worldwide.
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  • University Of Sussex
    Postgraduate Student - Masters In International Political Economy And Corruption (Ft) Distinction
    University Of Sussex Sep 2023 - Sep 2024
    Neoliberalism, Managing Economic Instability, Theorising International Political Economy, State Capture and Grand Corruption, Foreign Policy Analysis, Dissertation on social and political imaginaries and cultural imprints of Peronism in contemporary Argentina
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  • University Of Sussex
    Postgraduate Student - Masters In Geopolitics And International Affairs (Full Time) Distinction
    University Of Sussex Sep 2022 - Aug 2023
    Security Studies, Rethinking Imperialism, Russia and the West, Geopolitics, Dissertation on European Strategic Autonomy and the Impact of the war in Ukraine
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  • Airbnb
    Director Of Strategy
    Airbnb Apr 2022 - Sep 2022
    London, England, United Kingdom
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  • Airbnb
    Chief Of Staff Community Support
    Airbnb Dec 2018 - Mar 2022
    London, United Kingdom
    Strategy development, scaling operations, transformation, service design, headcount planning and organizational design
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  • Airbnb
    Customer Experience Consultant
    Airbnb Apr 2014 - Dec 2018
    Transformation & Service Design Programme LeadService design transformation program. Including segmentation, proposition development, journey mapping and roadmap development. Global Service Manager - Premium Support Defining the support strategy for premium hosts and guests. Working with cross-functional partners to deliver process, system, workflow and technology improvements. Advocacy and Loyalty Special Programme Lead Leading an advocacy program including the deployment of technology and logistics solutions.Global Programme Manager Net Promoter Score (NPS)Implementation lead for global program. Designing surveys, reporting, training and closed loop processes.
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  • Yell
    Interim Head Of Consumer Experience - Consultant
    Yell Jun 2017 - Dec 2018
    Building and managing a team to deliver new propositions, products and services to market for consumers. Hiring Product Managers and a new Head of Consumer Experience.2023 Strategy LeadLed programme to identify future consumer strategy. Included trend research, proposition development, service and business model design. Operational excellence playbookLed project to define new ways of working to improve operational efficiency.
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  • Aib
    Voice Of The Customer Programme Lead - Consultant
    Aib Jun 2016 - Dec 2018
    Designed and facilitated journey and service design workshops with cross-functional teams using voice of the customer feedback as guide for prioritising improvement efforts. Advised executive sponsor on best practice implementation of NPS including survey design, reporting and closed loop. Worked with client to manage vendor relationships and keep road-map on-track.
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  • Sure
    Start Up Advisor
    Sure Aug 2015 - Sep 2017
    Advised on business models, pitch design and growth strategy.
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  • Voice Norge As
    Service Design Consultant
    Voice Norge As Oct 2016 - Apr 2017
    Led service design project including customer and trend research and service design.
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  • Telenor
    Merger And Acquisition Project Lead
    Telenor Nov 2016 - Mar 2017
    Developed business case and pitch for Telenor ASA merger and acquisition in Asia Pacific.
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  • Bridgestone
    Service Design Lead
    Bridgestone Mar 2016 - Sep 2016
    Worked with FutureLab to develop service design for Bridgestone EMEA.
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  • Aldermore Bank Plc
    Strategy & Service Design Consultant
    Aldermore Bank Plc May 2015 - May 2016
    London, United Kingdom
    Customer Experience Strategy Programme LeadCustomer Journey Designer
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  • Deutsche Telekom
    User Experience Transformation Lead
    Deutsche Telekom Nov 2013 - Jan 2016
    Bonn
    User Experience Project Lead e-Company Transformation.Project Lead Smart Cities. Project Support Customer Service Strategy
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  • Sage
    Customer Experience Strategy Consultant Maturity Model Assignment
    Sage Oct 2014 - Feb 2015
    London, United Kingdom
    Global Project Lead Customer Experience Strategy & Maturity Assessment.
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  • Sage
    Global Nps Programme Manager
    Sage Dec 2013 - Oct 2014
    London, United Kingdom
    Delivered global NPS programme across 25 countries.
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  • Vodafone
    Customer Experience Manager
    Vodafone Nov 2011 - Oct 2013
    Paddington, London
    Vodafone Shine Award Winner 2013Customer Experience Manager Enterprise & Global Enterprise.Customer Experience Project Lead Inside Sales.
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  • Macmillan Cancer Support
    Marketing Planner
    Macmillan Cancer Support May 2010 - Nov 2011
    London, United Kingdom
    Marketing Planner & Media Agency Manager.
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  • Omnicom Media Group Uk
    Communications Planning Manager
    Omnicom Media Group Uk Aug 2009 - May 2010
    London, United Kingdom
    Media Manager HP EMEA.
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  • Mediacom
    Senior Planner
    Mediacom May 2007 - Aug 2009
    London, United Kingdom
    Senior Media Strategy Planner.
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  • Cbs Outdoor
    Strategy Pitch Lead
    Cbs Outdoor Jan 2006 - May 2007
    London, United Kingdom
    Client Pitch Lead.
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  • Starcom Mediavest Group
    Planner
    Starcom Mediavest Group Jan 2004 - Jan 2006
    London, United Kingdom
    Media Planning Executive P&G.
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Paul Roberts Skills

Prince2 Foundation Practitioner Customer Experience Media Planning Customer Relations Program Management Stakeholder Management Customer Service Integrated Marketing Strategy Crm Management Marketing Communications Marketing Strategy Marketing Project Management Business Planning Project Planning Business Strategy Strategic Planning Business Process Leadership Consulting Customer Relationship Management

Paul Roberts Education Details

Frequently Asked Questions about Paul Roberts

What company does Paul Roberts work for?

Paul Roberts works for Strategy Activist

What is Paul Roberts's role at the current company?

Paul Roberts's current role is Strategy & Risk Management Consultant.

What is Paul Roberts's email address?

Paul Roberts's email address is pa****@****ing.com

What is Paul Roberts's direct phone number?

Paul Roberts's direct phone number is +4477860*****

What schools did Paul Roberts attend?

Paul Roberts attended The University Of Manchester, University Of Sussex.

What are some of Paul Roberts's interests?

Paul Roberts has interest in Kayaking, Outdoor Swimming, Travel And Listening To Radio 4, Skiing, Road Biking, Cream Teas, Politics, Rugby, Civil Rights And Social Action, Economic Empowerment.

What skills is Paul Roberts known for?

Paul Roberts has skills like Prince2, Foundation, Practitioner, Customer Experience, Media Planning, Customer Relations, Program Management, Stakeholder Management, Customer Service, Integrated Marketing, Strategy, Crm.

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