Pedro Alves Email & Phone Number

João Pessoa, PB, BR

São Paulo, Brasil

Recife, Pernambuco, Brazil

Key Projects:- Product leadership for appointment scheduling and exams, aiming to increase customer base and conversions, reduce TTC (time to complete), and user churns;- Customer operations management through Microsoft Dynamics, with the goal of optimizing cross-selling and upselling strategies;- Implementation of business intelligence through ServiceNow.

João Pessoa, Paraíba, Brazil

Main projects:- Compliance with LGPD to ensure legal compliance in data processing;- Development of workflows to address regulatory and individual demands, improving response time and customer satisfaction rate;- Implementation of dashboards to monitor requests for exercising data subject rights;- Creation of a virtual inventory to centralize and manage.

João Pessoa, Paraíba, Brazil

Main activities:- Ensured SLA compliance, ensuring that customer requests were addressed promptly and efficiently;- Identified business needs and adapted the white label platform, providing customized solutions;- Communicated customer demands and expectations transparently to internal teams, fostering collaboration aligned with objectives;- Mapped.

João Pessoa, Paraíba, Brazil

Main projects:- Implementation of product pages and knowledge base to expand the number of active users;- Release launch plan for introducing new products and features to ensure engagement;- Creation of proofs of concept for new products, aiming to create demonstrations for commercial purposes;- Development of Frequently Asked Questions (FAQ) pages.

João Pessoa, Paraíba, Brazil

Main projects:- Developed the Strategic Planning, using recognized tools such as MEG, SWOT, Porter's Five Forces, and Balanced Scorecard, to define strategies aligned with the company's vision;- Managed the relationship with internal and external clients, ensuring satisfaction and strategic alignment of all parties involved;- Led and improved internal.

João Pessoa, Paraíba, Brazil

Main projects:- Conducted market research and analyzed trends to identify opportunities;- Mapped direct and indirect competitors to understand the competitive landscape;- Analyzed regulatory requirements to ensure compliance and excellence in products and services developed;- Coordinated teams in the application of surveys to collect relevant data.

João Pessoa, Paraíba, Brazil

I joined the Business Orientation team, responsible for the following activities:- Guidance for business opening and legal formalization;- Development of a tool to measure the major needs of assisted companies;- Mining of inconsistencies in the MEI Database of the region to identify regions with more and less SEBRAE projects coverage;- Participation in the.

João Pessoa, Paraíba, Brazil

Support in the management of "Minha Casa Minha Vida" contracts, with the aim of optimizing the process time, in the following activities:- Elaboration, optimization, and feeding of control spreadsheets for beneficiary data;- Implementation of VBA code responsible for verifying the validity of CPF numbers;- Updating checklists for the progress of files and.

Pós-Graduação Lato Sensu, Gestão De Produto

Graduação, Gestão Em Tecnologia Da Informação, 9,06

Bacharelado, Business Administration, Management And Operations