Pedro Alves Email & Phone Number

João Pessoa, Pb, Br

São Paulo, Brasil

Recife, Pernambuco, Brazil

Key Projects:- Product leadership for appointment scheduling and exams, aiming to increase customer base and conversions, reduce TTC (time to complete), and user churns;- Customer operations management through Microsoft Dynamics, with the goal of optimizing cross-selling and upselling strategies;- Implementation of business intelligence through ServiceNow and Datalake to consolidate data, reduce costs, and optimize decision-making;- Low-code platform for system integrations, streamlining response time and reducing errors;- Product documentation on Confluence to provide clarity and share knowledge within the team.Main Activities:- Alignment and functional refinement (UX design and usability) with the engineering team;- Product specification through epics and user stories;- Conducting UX and UI usability tests directly with users to ensure an intuitive and user-friendly interface;- Conducting discovery research and interviews with users to identify needs, desires, and improvement opportunities;- Effective management of the Scrum and Kanban delivery process, collaborating with development and design teams to ensure quality deliveries within deadlines and budgets;- Developing relationships with stakeholders across all areas of the company, maintaining effective and collaborative communication;- Managing the Product team's OKRs (Objectives and Key Results);- Regular analysis of product metrics and KPIs, utilizing data to make informed decisions and guide strategic direction.

João Pessoa, Paraíba, Brazil

Main projects:- Compliance with LGPD to ensure legal compliance in data processing;- Development of workflows to address regulatory and individual demands, improving response time and customer satisfaction rate;- Implementation of dashboards to monitor requests for exercising data subject rights;- Creation of a virtual inventory to centralize and manage data treatments.Main activities:- Conducted product discovery process, identifying market opportunities and needs;- Built and maintained a strategic roadmap, prioritizing high-impact initiatives;- Managed the product backlog, ensuring continuous delivery;- Performed technical analysis for solution optimization and component reuse;- Prioritized and resolved bugs and technical debt to maintain product quality;- Coordinated releases and deploys for timely and uninterrupted deliveries;- Developed acceptance criteria and test plans to ensure product quality;- Identified dependencies and gaps between products, promoting integration between teams and areas;- Disseminated an agile mindset, focused on SAFe principles, to foster collaboration and continuous learning.

João Pessoa, Paraíba, Brazil

Main activities:- Ensured SLA compliance, ensuring that customer requests were addressed promptly and efficiently;- Identified business needs and adapted the white label platform, providing customized solutions;- Communicated customer demands and expectations transparently to internal teams, fostering collaboration aligned with objectives;- Mapped consumption gaps, enabling a clear view of challenges and opportunities for enhancing the customer experience;- Implemented best application configuration practices, ensuring optimized performance;- Mapped customer journeys, providing valuable insights for continuous improvements and strategic enhancements;- Actively represented the customer in product meetings, contributing to well-informed and customer-centric decisions;- Conducted specialized training for clients, empowering them to efficiently use the new tools in the ecosystem;- Directed necessary enhancements to engineering teams, ensuring agile and precise implementation;- Recruited teams for problem-solving, promoting a collaborative approach to tackling complex challenges.

João Pessoa, Paraíba, Brazil

Main projects:- Implementation of product pages and knowledge base to expand the number of active users;- Release launch plan for introducing new products and features to ensure engagement;- Creation of proofs of concept for new products, aiming to create demonstrations for commercial purposes;- Development of Frequently Asked Questions (FAQ) pages, monitoring the number of visits and user satisfaction rate;- Implementation of Kanban board to optimize workflow visualization and progress tracking across departments.Main activities:- Created articles, videos, and release notes for new product features and versions;- Diffused best documentation practices among teams;- Monitored results and interactions on the knowledge base pages, optimizing content performance;- Conducted benchmarking on prominent companies to seek inspiration and continuous improvement of adopted practices;- Created standardized documentation templates for each product line, promoting consistency and efficiency;- Built prototypes and videos for new products and features.

João Pessoa, Paraíba, Brazil

Main projects:- Developed the Strategic Planning, using recognized tools such as MEG, SWOT, Porter's Five Forces, and Balanced Scorecard, to define strategies aligned with the company's vision;- Managed the relationship with internal and external clients, ensuring satisfaction and strategic alignment of all parties involved;- Led and improved internal processes, aiming for operational efficiency and excellence in results;- Established strong partnerships with suppliers, optimizing processes and ensuring delivery quality;- Organized internal communication events to foster organizational culture and engage employees.- Coordinated the annual vision event for communicating the strategy, aligning the entire team towards common objectives;- Created monthly meetings for updates and discussions with the team, fostering a collaborative and aligned culture;- Actively participated in shaping new digital product business ventures, including the creation of the new business website.- Stood out in the innovation project selected in the national "Startup Indústria" program, driving company growth and differentiation.

João Pessoa, Paraíba, Brazil

Main projects:- Conducted market research and analyzed trends to identify opportunities;- Mapped direct and indirect competitors to understand the competitive landscape;- Analyzed regulatory requirements to ensure compliance and excellence in products and services developed;- Coordinated teams in the application of surveys to collect relevant data;- Analyzed collected data and transformed it into strategic inputs to support decision-making;- Conducted qualitative analysis and benchmarking on reference companies to support product strategies;- Led process automation projects aiming for time optimization and operational efficiency;- Identified gaps and applied technologies to improve productivity and operational effectiveness;- Developed and implemented a Recruitment and Selection Platform, using intelligent algorithms to select the best candidates based on mapped competencies.

João Pessoa, Paraíba, Brazil

I joined the Business Orientation team, responsible for the following activities:- Guidance for business opening and legal formalization;- Development of a tool to measure the major needs of assisted companies;- Mining of inconsistencies in the MEI Database of the region to identify regions with more and less SEBRAE projects coverage;- Participation in the Entrepreneur Fair, as part of the Entrepreneurship Guidance team;- Participation in the MEI Week.

João Pessoa, Paraíba, Brazil

Support in the management of "Minha Casa Minha Vida" contracts, with the aim of optimizing the process time, in the following activities:- Elaboration, optimization, and feeding of control spreadsheets for beneficiary data;- Implementation of VBA code responsible for verifying the validity of CPF numbers;- Updating checklists for the progress of files and contracts;- Participation in contract signing events.

Pós-Graduação Lato Sensu, Gestão De Produto

Graduação, Gestão Em Tecnologia Da Informação, 9,06

Bacharelado, Business Administration, Management And Operations