Pablo Segura Valverde Email and Phone Number

As an Executive Administrative Assistant I am in charge but not limited to handling my leaders' schedules/calendars, travel itineraries, and business related expense reports by providing a great quality service and a high detail oriented support.

As an Executive Administrative Assistant I was in charge but not limited to, handling my clients schedules/calendars, travel itineraries, and business related expense reports by providing a great quality service and a high detail oriented support.Additionally, I actively collaborated with the business unit as a member of the Skills Development Team and Motivational Squad, where multiple skills workshops and engagement activities were planned and executed, in order to encourage my peers to continue developing new skills, while also giving them a sense of belonging to the business unit.

Customer Service Specialist / Training SupportDuring this period I exerted the “Customer service associate” position providing customers with account support, billing assistance, and general customer service regarding the orders placed through the website.Additionally, I supported the Training Department by exerting a Back-Up Trainer role, where I assisted training the company's new hires on the Customer Care's processes and best practices, to ensure new hires were at their best at the moment of starting production.

Senior Social Media AssociateFrom July 2016 to December 2016, I exerted this position by providing Customer Support through Social Media (Facebook and Twitter), by assisting our customers with our self-help tools, account security policies and practices. Additionally, I also provided general customer support regarding orders and services in three different marketplaces (Spain, Mexico and NA Spanish), along with Tech Support with the Amazon devices and digital services.Digital SpecialistFrom November 2013 to July 2016, I developed myself as a “Digital Specialist” for Amazon.es, Amazon.com, and Amazon.com.mx, providing customers with account and technical support regarding their Amazon devices such as Kindle eReaders, Fire Tablets, and Fire Phone. Besides that, I’ve also provided support to digital services on Amazon.es such as MP3, Appstore (Android Apps/APKs), and Cloud Drive.Additionally, while on this role I developed multiple training programs for the new representatives that entered the team, along with refresher trainings for the current ones.Customer Service AssociateFrom August 2012 to November 2013, I exerted the “Customer Service Associate” position, for Amazon.es and Amazon BuyVIP, providing customers with account support, billing assistance, and general customer service regarding the orders placed on the different websites.

Fraud Analyst October 2011 – August 2012During this period I gave customers fraud protection services to their debit accounts and debit card, by analyzing transactions and expense patterns, and also recognizing fraud patterns in our customer’s accounts in order to avoid having customers being victims of phishing, scam, account take overs, etc.