Patrick Duffin

Patrick Duffin Email and Phone Number

Customer Experience Manager @ Founders Software
Buffalo, NY, US
Patrick Duffin's Location
Buffalo, New York, United States, United States
Patrick Duffin's Contact Details

Patrick Duffin work email

Patrick Duffin personal email

n/a

Patrick Duffin phone numbers

About Patrick Duffin

I am an experienced and client-focused professional with a history of exceptional satisfaction throughout the entire customer lifecycle from sales support through contract renewal. I have helped grow customer satisfaction by building strong collaborative relationships with stakeholders at all levels and working with them to understand their unique goals and challenges. A technical background gives me the knowledge and confidence to speak to the details, while a strategic outlook helps me work with customers on long-term planning. I truly value being part of a cross-collaborative team, and leading groups with diverse skills to help customers get to the bottom of their underlying needs. I'm always learning in all areas of my life and striving for continuous improvement.Relationship Management | Creative Problem Solving | Process Improvement | Project Management | NPS Monitoring | Solution Adoption | Customer Engagement | Analytics and Metrics | Software & Design Implementation | Requirements Gathering | Project Initiation | Design Consulting | Project Go-Live Support

Patrick Duffin's Current Company Details
Founders Software

Founders Software

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Customer Experience Manager
Buffalo, NY, US
Patrick Duffin Work Experience Details
  • Founders Software
    Customer Experience Manager
    Founders Software
    Buffalo, Ny, Us
    View
  • Ellucian
    Customer Success Manager
    Ellucian Nov 2017 - Mar 2024
    Reston, Va, Us
    • Served as trusted strategic advisor to over 50 accounts. • Cultivated $25M book of business, fostering robust adoption, high NPS, and portfolio-wide renewals.• Cross-functional collaboration with sales, product, support, services, and leadership teams to ensure healthy customer relationships.
    View
  • Ellucian
    Technical Support Analyst
    Ellucian Jun 2014 - Nov 2017
    Reston, Va, Us
    Achieved high customer satisfaction through customer engagement, technical problem solving, and knowledge base growth.
    View
  • Ellucian
    Lead Consultant
    Ellucian 2007 - Jun 2014
    Reston, Va, Us
    Led customer through entire implementation through requirements gathering, ongoing consultative sessions, end user training, and go-live support.
    View

Patrick Duffin Skills

Business Planning Taxation Planning Exit Strategies Business Advisory Accountants Business Accounting Corporate Tax Financial Reporting Cash Flow Financial Accounting Business Strategy Small Business Auditing Tax Finance New Business Development Business Development Vat Management Negotiation

Patrick Duffin Education Details

  • University Of Dayton
    University Of Dayton
    Management Information Systems

Frequently Asked Questions about Patrick Duffin

What company does Patrick Duffin work for?

Patrick Duffin works for Founders Software

What is Patrick Duffin's role at the current company?

Patrick Duffin's current role is Customer Experience Manager.

What is Patrick Duffin's email address?

Patrick Duffin's email address is pd****@****r.co.uk

What is Patrick Duffin's direct phone number?

Patrick Duffin's direct phone number is +191499*****

What schools did Patrick Duffin attend?

Patrick Duffin attended University Of Dayton.

What skills is Patrick Duffin known for?

Patrick Duffin has skills like Business Planning, Taxation Planning, Exit Strategies, Business Advisory, Accountants, Business, Accounting, Corporate Tax, Financial Reporting, Cash Flow, Financial Accounting, Business Strategy.

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