Peter Duncliffe Email & Phone Number

Lichfield, Gb

Responsible for incident resolution/problem management for software applications used within clinical and local government environments. Directly contributing to the software development lifecycle, strategic business and technical planning.

Lichfield, England, United Kingdom

Responsible for incident resolution/problem management for software applications used within clinical and hospital management environments. Directly contributing to the software development lifecycle, strategic business and technical planning.

Barton Under Needwood

Leading a specialised application and hardware support team.• Contributing to the software development lifecycle process for products.

Barton-Under-Needwood

• Providing technical support for clinical and hospital management systems.• Ensuring documentation is relevant and current.• Supporting Project Management for the installation and upgrade of systems.• Contributing to the software development lifecycle process for products.

Barton-Under-Needwood

• Providing technical support for clinical and hospital management systems.• Ensuring documentation is relevant and current.• Supporting Project Management for the installation and upgrade of systems.• Contributing to the software development lifecycle process for products.

Birmingham, United Kingdom

Leading first and second line IT teams for 25,000+ customers, managing 6000+ desktop/laptop devices, associated equipment and software.• Ensuring core business services are supported and events\incidents dealt with efficiently• Assessing business requirements and making evidence-based recommendations to support process improvements• Using Appreciative Inquiry (AI) as a strengths-based, positive approach to model business processes and assist with the management of organisational change• Supporting and managing corporate and specialist software/hardware assets for: - Microsoft/Apple, fixed and mobile networked environment - SQL Server, Active Directory, licensing and device management services - AV installations and specialist standalone equipment - ‘Walk-in’ technical assistance for end users and personal devices - Troubleshooting connectivity issues for intra/internet services - Managing outsourced services• Recruiting and managing staff using core competencies, SFIA and ITIL• Preparing performance and asset reports containing operational and strategic information• Providing service capacity and new service provision• Advising on Health and Safety

Birmingham, United Kingdom

Managing and developing a team of technical and facilities staff supporting 8000 students and 120 staff.• Maintaining and developing server, desk-top and classroom ICT environments.• Administering servers including Oracle, Lotus Domino/Notes, Apache/Tomcat, MySQL, MS SQL, Exchange. Included Active Directory Group Policy configuration.• Managing the transition to virtualisation using VMWare (P2V) and RDS services.• Providing network infrastructure teaching labs to demonstrate LAN services/hardware.• Managing the hardware and software asset inventory.• Health and Safety coordinator.

Birmingham, United Kingdom

Providing general and specialist technical support supporting 4000 end users.Developing and supporting digital learning and teaching services.

Birmingham, United Kingdom

Maintaining technical services for the science laboratory and workshop environments. Increasingly supporting the use of personal computing.

Aminstlm, Organisational Leadership

Accredited as part of Idox's Leading Together Programme.

Bsc. Honours Degree In Physics With Modern Acoustics, Physics, 2.2

Activities and Societies: Motorcycle Club, Photography Society, University Radio Station

A Levels: Physics, Mathematics, Chemistry, General Studies

Activities and Societies: Debate team, film club, volleyball