Patrick Wheeler Email & Phone Number

Remote

* Compliance and Governance: Ensure all applications within Core Platform Engineering adhere to regulatory and organizational standards, coordinating efforts to maintain compliance across the board.* CMDB Management: Lead the cleanup, maintenance, and optimization of Configuration Management Database (CMDB) data, ensuring accuracy and relevance of information. Help identify automation opportunities and drive those to implementation.* Governance and Compliance Support: Provide assistance in broader governance initiatives, including the remediation of vulnerabilities, by driving resolution and automation.* Operational Efficiency: Drive process improvements aimed at reducing incidents, enhancing system reliability, and operational performance within Core Platform Engineering.* Application Portfolio Management: Serve as the portfolio manager for the Core Platform Engineering team, overseeing application lifecycle, integration, and compliance.

Remote

* Server Operations Engineer: Continue to perform duties including system maintenance, troubleshooting, and optimization to ensure server reliability and performance.* Product Manager - Server Operations COE: focus on managing the product lifecycle for server operations service, emphasizing platform availability, reliability, and user satisfaction during transition to the product model.

Remote

* System Support and Maintenance: Delivered expert support for an extensive infrastructure including Linux, Windows Server, and VMWare environments, providing incident response for over 18,000 physical servers and more than 100,000 virtual machines, ensuring system stability and uptime.* Incident and Change Management: Applied ITIL framework to efficiently manage critical incidents, implement changes, conduct root cause analysis, and oversee problem and configuration management to optimize service delivery and minimize disruptions.

Austin, Tx

* Comprehensive IT Management: Oversaw all facets of IT operations at Kinesis, from strategic planning to implementation, focusing on disaster recovery, storage solutions, system management, and network administration.* Vendor and Technology Management: Conducted thorough research, evaluation, and selection of vendors and technologies to align with company needs, enhancing operational efficiency.* Pre-Sales Engineering: Engaged in technical discussions with prospective customers, providing insights and solutions to support sales efforts.Key Achievements:* Infrastructure Design: Architected and deployed a high availability shared hosting environment, significantly improving the reliability and performance of Kinesis applications.* Communications Upgrade: Successfully implemented an Asterisk-based VOIP system integrated with Cisco IP Phones, modernizing company communications and reducing costs.

Creve Coeur, Missouri, United States

* Project Leadership: Spearheaded projects critical to mission-critical operations, overseeing infrastructure development, hardware installations, application upgrades, and system enhancements from conception to completion.* Policy and Process Improvement: Led initiatives for the identification, development, and execution of policy enhancements to improve operational efficiency and compliance.* System Patch Management: Designed and implemented an effective patch management process to ensure system security and performance.* Documentation and Standardization: Authored comprehensive documentation for the installation and ongoing management of IT systems, setting standards for clarity and consistency.

Creve Coeur, Missouri, United States

* Project Leadership: Spearheaded projects critical to mission-critical operations, overseeing infrastructure development, hardware installations, application upgrades, and system enhancements from conception to completion.* Policy and Process Improvement: Led initiatives for the identification, development, and execution of policy enhancements to improve operational efficiency and compliance.* System Patch Management: Designed and implemented an effective patch management process to ensure system security and performance.* Documentation and Standardization: Authored comprehensive documentation for the installation and ongoing management of IT systems, setting standards for clarity and consistency.

Hazelwood, Missouri, United States

* Operations Management: Oversaw the daily operations and maintenance of Linux, Windows, and Solaris servers, managing storage for a user base of engineers, developers and modelers, ensuring optimal performance and uptime.* Strategic Planning and Development: Developed business cases, technical specifications, and policies to guide the implementation of new systems, enhancing system capabilities and alignment with business goals.* Storage and Performance Monitoring: Actively monitored and reported on storage utilization, providing insights for capacity planning and optimization.* Backup and Web Services: Administered the backup system to secure data integrity, alongside managing web-based services for both customer and vendor interactions.* Stakeholder Communication: Served as a key liaison with the user community, ensuring effective communication of system changes, updates, and maintenance schedules.* Mentorship: Provided training and guidance to junior administrators, fostering their technical growth and operational knowledge.Key Accomplishment* Data Center Design and Implementation: Spearheaded the design and establishment of a new data center, incorporating robust UPS systems, humidity control, dedicated HVAC, and improved physical security. * Seamless Migration: Managed the migration process to the new facility, achieving zero unplanned downtime, ensuring business continuity and operational integrity.

Warren, Michigan, United States

* Support and Maintenance: Provided ongoing support for the test lab infrastructure, including application configuration adjustments and troubleshooting to resolve complex issues.* Operational Optimization: Implemented changes and optimizations to server and storage configurations to enhance testing accuracy and system performance.* Problem Resolution: Actively engaged in diagnosing and resolving issues within the test environment, ensuring minimal downtime and maintaining the integrity of testing processes.

Troy, Michigan, United States

* Script Development: Authored and maintained scripts to manipulate and manage LDAP data, ensuring data integrity and adherence to business requirements.* Change Implementation: Executed changes within the LDAP directory based on evolving business needs, coordinating with stakeholders to align directory services with organizational goals.* Requirements Gathering: Worked closely with business stakeholders to gather and translate technical requirements into actionable LDAP modifications, enhancing system functionality and user management.

Troy, Michigan, United States

* Project Lifecycle Management: Guided projects from inception to deployment within the Solutions Engineering group, starting with business requirement gathering, transitioning through technical design, and culminating in detailed documentation.* Stakeholder Coordination: Facilitated approval processes with multiple stakeholders, ensuring alignment with business objectives and technical standards.* Implementation Oversight: Developed clear implementation instructions that were executed by production support teams, ensuring successful project delivery and operational readiness.

Detroit, Michigan, United States

* Platform Transition: Orchestrated the comprehensive migration from a Windows environment to a Linux platform integrated with WebLogic and Apache, encompassing all aspects of hardware, software, and OS setup.* Strategic Planning: Created detailed implementation plans for system transitions.* Documentation: Authored extensive support documentation to facilitate system management and troubleshooting post-migration.

Bloomfield Hills, Michigan, United States

* Managed Hosting Solutions: Designed, implemented, and maintained web hosting environments, ensuring optimal performance, security, and uptime for client websites.* Technical Support: Provided advanced technical support for web hosting issues, diagnosing and resolving complex problems to enhance client satisfaction.* System Configuration: Configured and optimized hosting platforms, including server settings, security protocols, and application support, tailored to meet diverse client needs.

Woods Hole, Massachusetts, United States

* System Administration: Directed the management of all UNIX and Windows server systems, optimizing performance and ensuring system availability.* Email and Directory Services: Successfully deployed new email and LDAP server, enhancing organizational communication and data management.* Web Platform Migration: Led the migration of web-based applications to a LAMP stack, improving scalability, performance, and cost-efficiency.* Monitoring and Data Protection: Instituted comprehensive server monitoring solutions and robust backup systems to ensure data integrity and quick recovery capabilities.

Woods Hole, Massachusetts, United States

* End-User Assistance: Delivered expert desktop support to administrative personnel, troubleshooting issues to ensure smooth daily operations.* Server Management: Administered Windows servers, maintaining server health, updates, and security to support enterprise infrastructure.

Chesterfield, Missouri, United States

* System Administration: Oversaw the operation and maintenance of an in-house scientific data collection system, ensuring data integrity and system reliability.* User Support and Data Management: Delivered comprehensive support to end users, managed critical backup and restoration processes, safeguarding research data.* Regulatory Compliance: Authored detailed data retention policies and documentation in compliance with FDA and EPA regulations, ensuring adherence to legal and industry standards.

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Education record

Education record