Emma Patterson Email and Phone Number
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When I get into a job I want to know absolutely everything there is to know, and I'm never done learning new ideas and concepts. As an accomplished, customer success advocate with the proven ability to train and align internal teams and manage cross-departmental needs I focus a lot on leadership styles and communication among teams so that I can strategize and problem solve. I strive to build my reputation as a keen problem solver with an ability to communicate difficult to understand concepts into easily digestible formats for internal and external teams. With much of my knowledge and expertise in SaaS working with Software Development Kit (SDK) integrations and Application Programming Interface (API) deployments for Mobile Application, Web, SMS and Email. My knowledge of the Martech Ecosystem is key in customer success strategy and planning. Proven ability to ramp quickly on new platforms with experience using Salesforce, JIRA, Skype, Gainsight, DiscoverOrg, Sales Navigator, Zuora, Slack, Confluence, Loopio, Zendesk, Microsoft Office Suite, Google Adwords, and Looker
Airship
View- Website:
- airship.com
- Employees:
- 324
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Sr. Strategic Alliances - Agency PartnershipsAirshipCharleston, Sc, Us
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Director Of Partner MarketingZeta Global Jul 2024 - PresentNew York, New York, Us -
Head Of Global Customer MarketingAirship Jan 2024 - Jun 2024Portland, Oregon, UsDynamic and results-oriented Head of Customer Marketing with a proven track record of driving growth and enhancing customer engagement. With over 10 years of experience in developing and executing strategic marketing initiatives, I specialize in building lasting customer relationships, increasing lifetime value, and turning customers into brand advocates. My expertise encompasses data-driven segmentation, personalized marketing campaigns, and customer journey mapping, ensuring a seamless and impactful customer experience.At the heart of my approach is a deep understanding of customer needs and behaviors, combined with innovative marketing strategies that deliver measurable results. I'm passionate about leveraging analytics to drive insights and optimize marketing efforts, ensuring alignment with business objectives and ROI.Specialties Include:Customer Retention and Loyalty ProgramsData-Driven Marketing Strategy and AnalyticsCross-functional team Leadership and CollaborationPersonalized and Omnichannel Marketing CampaignsVoice of Customer (VoC) Initiatives and Feedback AnalysisCustomer Segmentation and Lifecycle MarketingB2B and B2C Marketing Strategies
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Sr. Product Marketing ManagerAirship Feb 2022 - Jun 2024Portland, Oregon, Us
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Senior Account ManagerAirship Jul 2017 - Feb 2022Portland, Oregon, UsAirship is changing the way companies build brand loyalty and customer engagement. Airship's approach to building exceptional relationships and providing utility through mobile and web is trusted by 40+ fortune 500 brands. I help companies build a strategy to drive more personalized engagement by equipping them with the best technology to intelligently target and gain insights on how consumers interact with their brand. - Manage key relationships with current account base, acting at the main point-of contact to ensure that customers have the optimal set of tools and technologies in place to efficiently build an impactful engagement strategy for their brand. - Work cross-functionally with sales, implementation engineers, and support engineers to monitor customer engagement success from account inception to retirement. - Build strategic insights for customer's to increase ROI by capturing brand engagement and leveraging predictive models.
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Field Service ManagerYp, The Real Yellow Pages® Mar 2015 - Jul 2017Atlanta, Ga, Us· Oversaw order operations for a team of 30, assisting in query resolution and revenue impacting escalations to reach region annual objectives. · Directly managed strategic accounts and projects for high impact & high revenue clients worth $11.6 million dollars in annual revenue with proactive communication and consultative client services including monitoring ad performance to maximize yield, as well as technical troubleshooting and billing support for client marketing campaign. · Coordinated cross-departmental teams, aligning sales, accounting, legal, and product fulfillment teams to increase overall account performance and client success by being the internal advocate for clients and ensuring timelines and contracts were adhered to. · Responsible for architecting and implementing the onboarding and best practice guides for new employees including process documentation, training plan and training schedules. -
Digital Media StrategistYp, The Real Yellow Pages® Jan 2014 - Mar 2015Atlanta, Ga, Us· Built competitive digital marketing campaigns used to drive client revenue and optimize digital search results. · Developed email templates and prospecting tools used to build pipeline and generate revenue. · Oversaw the design, successful completion and implementation of client ad campaigns as well as review reporting analyze results in order to show ROI. · Developed highly interpersonal relationships with clients aiding to growth of business and partnerships.
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Small Business DevelopmentKeybank Aug 2013 - Jan 2014Cleveland , Ohio, Us· Oversaw branch operations and employee scheduling to ensure team of 7 was compliant with Bureau of Oregon Labor and Industry laws. · Responsible for client development, retention and growth for a suite of financial products within my defined territory including meeting and exceeding annual sales goal of $1million+. · Crafted and presented weekly forecasts and projections during daily internal meetings to branch management as well as reviewed team objectives with other team members. · Developed and implemented client-networking events for business partners and business clients to increase brand awareness in my area including venue selection and vendor sourcing.· Coordinated with corporate training team to develope a process for on-boarding new hires and provide in branch continuation training support for all employees. -
Account ManagerHub Innovations Aug 2011 - Oct 2012· Managed vendor relationships by coordinating client needs with internal teams; aligning product design, production teams, fulfillment, and management while maintaining internal supply budgets. · Assisted the logistics team in developing a strategic plan for minimizing shipping cost on bulk client orders by preparing cost reporting for data analysis and assisting in creations of new process documentation. · Prepared quarterly revenue reports used to track company profit and loss for Executive Team.
Emma Patterson Skills
Emma Patterson Education Details
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Portland State UniversityProject Management -
Portland State University& Communication Studies
Frequently Asked Questions about Emma Patterson
What company does Emma Patterson work for?
Emma Patterson works for Airship
What is Emma Patterson's role at the current company?
Emma Patterson's current role is Sr. Strategic Alliances - Agency Partnerships.
What is Emma Patterson's email address?
Emma Patterson's email address is em****@****ank.com
What is Emma Patterson's direct phone number?
Emma Patterson's direct phone number is +185538*****
What schools did Emma Patterson attend?
Emma Patterson attended Portland State University, Portland State University.
What are some of Emma Patterson's interests?
Emma Patterson has interest in Cooking, Investments, Marketing, Talking In An Accent, Education, See 2, See Less, Reading, New Technologies, Advertising.
What skills is Emma Patterson known for?
Emma Patterson has skills like Interperson, Human Resources, Quantitative Research, New Business Development, Marketing Communications, Social Media Marketing, Intercultural Communication, Operational Excellence, Strategic Hiring, Customer Retention, Innovation, Marketing.
Who are Emma Patterson's colleagues?
Emma Patterson's colleagues are Ryan Lepinski, Sherry H., Travis Ratledge, Devin Smythe, Olivia Dunford, Herbert Chawinga, Stéphane Sardes.
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