• Oversee packaging and disbursement of various federal, institutional, and outside funds for graduate and adult-learner students• Work closely with academic advisors for non-term programs to ensure accurate and timely communication of students’ academic plans and financial aid• Manage Leave of Absence and fund return process for non-term students• Assist in training Financial Aid Counselors for seamless and efficient processing of student financial aid applications, and to help ensure compliance of Title IV regulations• Supervise department’s student workers and assume department leadership in the absence of the Director• Identify additional and specialized scholarships for which students may apply, and communicate opportunities to students in a timely manner• Research and present financial aid information to students and parents in individual and group sessions• Maintain student financial services webpage and related forms/documents using a CMS system

• Packaged and originated Title IV, private loan, and scholarship/grant funds for newly accepted and current students• Presented daily financial aid information sessions for prospective students• Acted as campus VA Certifying Official – certified benefits through VA-Once, and corresponded with the VA on behalf of veteran students • Assisted new and continuing students with FAFSA completion and performed 100% FAFSA Verification, per institutional policy• Reviewed weekly reports to track and reconcile student packaging, missing ISIR’s, accounts receivable, credit balances, and student drops• Conducted exit interviews with students to discuss repayment options, and tracked and notified prior students of impending delinquencies for default management

• Processed and disbursed Title IV funds for the entire Adult Degree Program on a weekly basis• Interfaced with students, staff, and faculty to assist in identifying and resolving student financial aid issues and concerns• Presented Financial Aid processes and procedures to new students at Registration Nights• Maintained a high-volume Datatel database of individual student financial aid details• Designed a scholarship/grant resource flyer for students in need of additional financial assistance

• Hired and supervised student Federal Work Study employees • Created marketing materials and departmental brochures for special events• Provided web support to update faculty bios, departmental pages and course catalog• Coordinated all practicum, pre-teacher candidate and teacher candidate internship placements• Developed and maintained relationships with local schools contracted with the College for student teacher internships

• Acted as the liaison between Campus Life and school organizations - advising students, identifying needs, and mediating conflicts• Managed work-study and student staff, including: task delegation, weekly scheduling, and timecard maintenance• Provided functional support to Campus Safety, Counseling Services, Dining Services, and Residence Life

• Successfully built and maintained strong relationships with business partners; consistently recognized by clients on Customer Service Evaluations• Assisted 4 Underwriters in analyzing borrowers’ financial and property documents and determining mortgage risk and quality • Honed superior communication, organizational, and task management skills in a high-pressure, high-intensity environment• Cross-trained as an Account Executive to assist sales force with new business partner leads during major growth periods