Peace E. Email and Phone Number

My passion as a Customer Service Expert and Virtual Assistant is to help in improving business to consumer relationships while focusing on captivating the customers being the main touch point of every business.As a Customer Service Expert and Virtual Assistant with not less than 5 years of proven track record of improving client satisfaction and boosting team productivity, I am a highly devoted and results-oriented individual who thrives in fostering pleasant customer experience and maximizes operational effectiveness.I place a great emphasis on providing exceptional service and developing permanent relationships.As a skilled team leader and motivator, I'm dedicated to making sure that each and every customer engagement demonstrates the greatest levels of professionalism, empathy, and problem-solving.With the help of experienced customer relationship management strategies/tools that only top-notch customer service professionals can provide, I have excelled in this role with a recognition award by previous employers.I bring onboard, a plethora of skills among which are:#Communication,#Problem-solving,#Active persuasion#Negotiation# Active Listening#Troubleshooting#Process Optimization#Team Development#Relationship Building#Customer Service Leadership#Relationship ManagementBelow are a few of my soft skill sets:● Excellent communication Skill and exceptional idea● Ability to multitask, priorities and manage time● Ability to work unsupervised.● Attention to details● Ability to handle various kinds of customers● A great team player● Great phone and email etiquette● Order processing, tracking and fulfillment● Complaint resolution● ConfidentialityI interface with customers by phone call(Inbound and Outbound), emails, and live chat. I adapt quickly to new technologies and leverage learning opportunities like linkedin learning, Coursera, Alison, YouTube, etc for my professional development.My area of Expertise are:● Customer Support (Email, Phone & Live Chat)● Customer Engagement● Customer On-boarding● Email Management● Appointment Scheduling● Data Entry● Team Management● Online Research● Technical Troubleshooting● Conflict Resolution● Cold & Warm CallingI am confident that my services will increase your overall Customer Satisfaction and Retention.Looking forward to working with you.Peace Ebere