Hello, I am Peace Michael, an energetic and highly skilled Virtual Assistant with over 4 years of experience in administrative support, customer service, project management, and social media management. My journey began with a strong foundation in accounting, having earned both a Higher National Diploma and an Ordinary National Diploma from Federal Polytechnic Idah in Kogi State.In my role as a Virtual Assistant at Pentadomotics Solutions, I managed client communications, scheduling, and administrative tasks, ensuring seamless operations and timely responses. I also coordinated social media accounts, creating content and engaging with followers to enhance our online presence. Additionally, I organized and maintained digital files and documents, ensuring easy accessibility and efficient workflow.Before that, I worked as a Customer Support Specialist at the Nigerian National Petroleum Corporation (NNPC). There, I provided exceptional customer service through email, chat, and phone, resolving issues and ensuring customer satisfaction. I implemented and managed CRM systems to track customer interactions improve service delivery, and analyze customer feedback to identify areas for improvement.My early career included positions as a Store Manager and Waitress at Sun Heaven Hotels in Abuja. As a Store Manager, I managed the hotel’s inventory, coordinated with suppliers, and conducted regular inventory audits. As a Waitress, I provided excellent customer service, managed cash registers, and ensured a welcoming dining environment.My diverse experience has equipped me with a broad skill set, including administrative support, technical proficiency, project management, customer service excellence, social media management, time management, written and oral communication, organizational skills, problem-solving, and interpersonal skills.I am dedicated to delivering high-quality service and fostering positive client relationships. I am currently seeking opportunities to leverage my expertise in a dynamic and growth-oriented environment. Let’s connect and explore how we can work together to achieve your goals and streamline your operations!