Customer Service Representative
Current• Actively listen to customer concerns and complaints, de-escalate situations, and resolve issues promptly and professionally.• Provides accurate and up-to-date information about loan products, interest rates, and fees.• Utilizes multi-channel communication tools to efficiently handle over 250 customer inquiries per day via email, phone, and live chats.• Prioritize inquiries based on urgency and complexity.• Effectively manage time to ensure timely responses and resolution of customer issues.• Provide clear, consistent, and reliable information about the status of their loan applications, processing times, and approval decisions.• Communicate clearly and transparently about fees, interest rates, and loan terms.